Help, please with transferring NEO HD registration at DVinfo.net

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Old August 5th, 2008, 09:15 AM   #1
 
Join Date: Nov 2001
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Help, please with transferring NEO HD registration

David...
Over the weekend, I un-registered my NEO HD license on my workstation and transferred NEO HD to my new quad core computer. I sent in the system ID as reported by HDLINK and was sent an activation code. Unfortunately, when I opened the register utility, it reported a different system code, and the activation key I was sent doesn't work.

I've filed a trouble ticket to customer support, however, I've received no reply. Can you look into this for me?
Many thanx,
Bill R.
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Old August 5th, 2008, 10:59 AM   #2
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Bill, we'll get it taken care of this morning. Send an email to support at cineform dot com and provide the information again.
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Old August 5th, 2008, 01:57 PM   #3
 
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OK, thanx.
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Old August 10th, 2008, 12:39 PM   #4
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Same problem for me. I have many other issues with NEO-HDV as well, but I figure getting the latest update is the first step. I got an activation code for 3.4 e-mailed to me, but it didn't work. Then I contacted Cineform about it a week ago by reopening a related ticket, and still no reply.
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Old August 10th, 2008, 12:51 PM   #5
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I think you will find they are quite a few tickets in there... mine as well :-)
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Old August 10th, 2008, 05:09 PM   #6
 
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My problem was fixed straight away, on Tuesday. Cineform's customer support is one of the best. Pretty good, considering they're probably pretty snowed under with work.
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