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Old October 30th, 2008, 10:14 AM   #16
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Brian, there aren't too many replies going on here, so perhaps your problem is very specific. I encourage you to work directly with CineForm support as that may be a more efficient path. If you are waiting on an answer, poke on Jake to make sure he realizes your trouble ticket remains active.
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Old February 23rd, 2009, 06:40 AM   #17
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Brian we're having EXACTLY the same problems here but on Win XP Pro, using Canon HF11 files (M2TS when imported).
Last year when I tried the software out, it worked fine for me so I'm confused as well.
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Old February 23rd, 2009, 09:28 AM   #18
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I think you need an AC3 Decoder.

My Neo HD Mac crashed when I disabled Perian which enables AC3 Decoding. I just enabled it and now my Neo HD Mac works perfectly! Have you tried the Mac version?
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Old February 23rd, 2009, 11:09 AM   #19
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Quote:
Originally Posted by John Palaganas View Post
I think you need an AC3 Decoder.

My Neo HD Mac crashed when I disabled Perian which enables AC3 Decoding. I just enabled it and now my Neo HD Mac works perfectly! Have you tried the Mac version?
We've installed AC3 already buddy and it still crashes !
(on my own previous demo install I had that problem, and was solved by installing it but not this time).
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