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Old November 20th, 2008, 06:00 PM   #1
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Canon HF11 Files - Crashing HD Link

I was wondering why the M2TS files from the Canon HF11 are crashing HD Link ?
I have converted other files that were from a Sony camera which worked.
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Old November 20th, 2008, 06:10 PM   #2
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I've convert HF11 files fine, you likely have a missing AVC component. Please file a trouble ticket at CineForm Support.
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Old November 20th, 2008, 06:55 PM   #3
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Quote:
Originally Posted by David Newman View Post
I've convert HF11 files fine, you likely have a missing AVC component. Please file a trouble ticket at CineForm Support.
Ah I feel silly now, you are 100% correct !
Sorry about that.

I uninstalled AVC as I had some issues with play back with the 'Image Mixer' that came with the camera.
Thank you !
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Old November 23rd, 2008, 04:51 AM   #4
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Rob can I ask you how you have your computer setup? I also have a hf11 camera and am trying to use HDlink in windows to convert my files but I've never managed to get it working.

I have coreavc pro installed and haali media splitter. In coreAVC's configuration I make sure that it is set to be the preferred codec.

When I run hdlink I get 2 errors:
m_mediaControl->...... (unspecified error)
m_convertGraph.Startgraph..... (Unspecified error)

Can you tell me what version of coreAVC you are running and if you did anything special in coreAVC's configuration page.

Much appreciated,
Brian
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Old December 3rd, 2008, 04:59 PM   #5
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Sorry only just saw your post.

I was using v1.8.0 but just updating it later to the newest release.
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Old December 3rd, 2008, 10:04 PM   #6
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It seems that hdlink has a problem creating mov files and that's why I was getting those errors posted above. I have tried it on two different computers and get the same errors each time.
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Old December 3rd, 2008, 10:18 PM   #7
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Do you have QuickTIme installed? Required for MOV creation.
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Old December 4th, 2008, 08:09 AM   #8
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Yes I have Quicktime player installed, but not quicktime pro. It's the latest version too.
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Old December 4th, 2008, 10:17 AM   #9
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You maybe do have the correct version. I thnink we need a minimum of v7.1 QuickTime. Contact support.
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