Uninstall

Marty Baggen · December 13th, 2008, 10:14 AM

I just added CS3 to my workstation, installing while keeping CS2 on my system.

CS3 would not recognize Aspect HD.

I should have uninstalled Aspect HD, then reinstalled for both CS2 and CS3 to load Aspect?

In any event, I uninstalled CS2 first... and now I can't get an uninstall of Aspect... it keeps hanging, either searching for an SQLRUN.msi file, or it can't find its plug in directory (which of course was in CS2)

I've tried a system restore, but that hasn't changed any of the problems.

I'm now reinstalling CS2... but that doesn't seem like it is going to help the Aspect HD problem.

Never attempt these tasks with only one cup of coffee in your system.

Any help would be truly appreciated.... and yes, I'm snapping up on the Prospect upgrade offer. Perfect timing for me.

David Newman · December 13th, 2008, 10:32 AM

All you needed to do is normal install Aspect HD again, uninstall of Aspect HD is only prefered if you changing versions.

Marty Baggen · December 13th, 2008, 11:13 AM

That's what I attempted, but with Aspect already installed... when I launched the installer, it performs an uninstall first.

David Newman · December 13th, 2008, 12:02 PM

I wonder when we added that? Support will help you remove the old so a reinstall will work.

Marty Baggen · December 13th, 2008, 12:35 PM

That's always been the case with any version of Aspect for me.

I think I have things sorted out... I needed to reinstall a program that utilzed the SQL installer as requested by Aspect, and it seemed to uninstall just fine.

I deactivated prior to doing all of that... so with any luck, I should be able to do a fresh install and activate.

Almost a moot point, as Prospect will be the means I use very soon.

December 13th, 2008, 10:14 AM	#1
Marty Baggen Major Player Join Date: May 2005 Location: monroe, or Posts: 572	Uninstall - Reinstall I just added CS3 to my workstation, installing while keeping CS2 on my system. CS3 would not recognize Aspect HD. I should have uninstalled Aspect HD, then reinstalled for both CS2 and CS3 to load Aspect? In any event, I uninstalled CS2 first... and now I can't get an uninstall of Aspect... it keeps hanging, either searching for an SQLRUN.msi file, or it can't find its plug in directory (which of course was in CS2) I've tried a system restore, but that hasn't changed any of the problems. I'm now reinstalling CS2... but that doesn't seem like it is going to help the Aspect HD problem. Never attempt these tasks with only one cup of coffee in your system. Any help would be truly appreciated.... and yes, I'm snapping up on the Prospect upgrade offer. Perfect timing for me.

December 13th, 2008, 10:32 AM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	All you needed to do is normal install Aspect HD again, uninstall of Aspect HD is only prefered if you changing versions. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

December 13th, 2008, 12:02 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	I wonder when we added that? Support will help you remove the old so a reinstall will work. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

December 13th, 2008, 11:13 AM	#3
Marty Baggen Major Player Join Date: May 2005 Location: monroe, or Posts: 572	That's what I attempted, but with Aspect already installed... when I launched the installer, it performs an uninstall first.

December 13th, 2008, 12:35 PM	#5
Marty Baggen Major Player Join Date: May 2005 Location: monroe, or Posts: 572	That's always been the case with any version of Aspect for me. I think I have things sorted out... I needed to reinstall a program that utilzed the SQL installer as requested by Aspect, and it seemed to uninstall just fine. I deactivated prior to doing all of that... so with any luck, I should be able to do a fresh install and activate. Almost a moot point, as Prospect will be the means I use very soon.