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Old March 16th, 2009, 03:27 PM   #1
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All of a sudden

my HDlink disappeared as a standalone application today. Nothing , honestly absolutely nothing new added /installed to my editing machine - apart for prospect upgrade and neo player 1'th time installment the other day. Is my personal aura really so bad that I deserve this ;-). SUGGESTIONS please?
( xphome , SP3, and btw: yes from inside premiere everything works ok - - -)
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Old March 16th, 2009, 09:14 PM   #2
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Well that's weird. Sounds like a Twilight Zone thing....

First check in the CineForm --> Prospect HD folder under Program Files. That's where it resides.

Otherwise do an uninstall of PHD and then reinstall
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Old March 17th, 2009, 04:13 PM   #3
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Twilight Zone thing...

this http://www.progresit.com/1.JPG is the content of the catalogue and
this http://www.progresit.com/2.JPG is the official response to pressing ( very quick and hard ;-) ) HDlink

but maybe I should make a ticket to support.

<obiwan> strange , very strange </obiwan>
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Old March 17th, 2009, 04:16 PM   #4
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Never install Neo Player on a PC that has CineForm software, you don't need it, and you could be installing older tools over more current ones. Neo Player is for non-CineForm PC/Macs, and it is not updated as often.
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Old March 17th, 2009, 04:35 PM   #5
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Twilight Zone thing...

David - the problem occured before neo was installed. and believe me neoP was intentionally uninstalled befor PHD was reinstalled. The catalogue is empty !!!!!
it's nigth here - I need a reboot
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Old March 17th, 2009, 04:50 PM   #6
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Uninstall PHD and reinstall. It will be the first thing support will ask. If that doesn't work, follow up with support.
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Old March 17th, 2009, 05:10 PM   #7
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"Uninstall PHD and reinstall" ---> x 2

I'll try some more before involving support.
best i.l
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Old March 18th, 2009, 09:44 AM   #8
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Quote:
Originally Posted by Idar Lettrem View Post
my HDlink disappeared as a standalone application today. Nothing , honestly absolutely nothing new added /installed to my editing machine - apart for prospect upgrade and neo player 1'th time installment the other day. Is my personal aura really so bad that I deserve this ;-). SUGGESTIONS please?
( xphome , SP3, and btw: yes from inside premiere everything works ok - - -)
very strange, indeed, but even stranger is the fact that it happened to me too with my Neo Scene installation. I thought maybe it was something to do with a system hang during hibernation, but I ran an exhaustive chkdsk and there were no errors, and as far as I can tell, no other files vanished. But hdlink.exe just disappeared. I "fixed" it by installing the trial on a virtual machine and then copying over the missing files. I didn't want to screw up anything with the activation because I've heard it can be a bit of a pain.
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