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Old April 5th, 2009, 01:12 AM   #1
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Com Surrogate????

I bought a new computer with Vista 64 bit. I installed Vegas 8.0c and 8.1. Neither program will recognize my Cineform files. Plus I get a error message: Com Surrogate has stopped working?

Help!
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Old April 5th, 2009, 09:42 AM   #2
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That is an old Vista bug. It means you need to do a windows update, as you are missing a Mircosoft patch. As for CineForm support, you haven't said what software you have installed.
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Old April 5th, 2009, 10:04 AM   #3
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I have windows Vista Home Premium Edition

64 Bit

Patches and upgrades done.

After a number of re-installs I have 8.0c working. However, in Windows Explorer only about 20% of the thumbnails were created for the Cineform Files. I'm using Microsoft Player. The file do play well. Just very few thumbnails.

I can bring only the audio files into Vegas 8.1. 8.1 will not accept any Cineform Video files.
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Old April 5th, 2009, 10:08 AM   #4
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8.1 doesn't work with most third party AVIs, stick to 8.0c.
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Old April 5th, 2009, 10:47 AM   #5
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What about the thumbnails in Explorer? Only about 20% are opening up?
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Old April 5th, 2009, 11:09 AM   #6
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That points to you PC not being well. Contact support.
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Old April 5th, 2009, 01:17 PM   #7
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Just to throw my $0.02 in, Cineform AVIs will not play in Windows Media Player 11 on Vista 64 Ultimate, having Prospect installed. The Cineform decoder throws an error. I hadn't seen a response on a thread I opened on this, so I'll probably fill out a Cineform trouble ticket this week...

Thanks,
Matt
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Old April 5th, 2009, 01:50 PM   #8
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The latest Windows Media Player 11 plays the Cineform files fine on Vista 64. However, only a small portion of the Cineform Files will create Thumbnails in Vista Explorer File Manager. It creates thumbnails for only about 20% of the files.

Vegas 8.0c seems to work fine in Vista 64, but 8.1 does not. I think 8.1 is "buggy".

I hate dealing with new computers...
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