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Old May 3rd, 2009, 12:13 AM   #1
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Prospect HD and Canon HG20 Pulsing colors

I have a problem. When I record with my Canon HG-20 and get m2t files and watch either on TV or PC, they look normal, but when I use HDLink to transform them to AVI (I have ProspectHD) colors are pulsing. You cansee that when there is a lot of color on th screen i.e. filed of grass, then the green just sort of blinks or pulses. At first I thought it was only red color and indoor so I thought maybe it had to do with lights and 60Hz frequency but then I took it outside and the same thing and I realized it only happens after I transfer them with HDLink. I tried HDLink with Automatic and the Interlaced option -same results. Has anyone seen this?
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Old May 3rd, 2009, 10:11 AM   #2
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This has not be reported. Support a trouble ticket with support and maybe have a short sample uploaded so you can provide a link. It is also good to review using VirtualDub, to confirm that it is not a graphic card presentation issue.
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Old May 3rd, 2009, 12:01 PM   #3
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I found one more thing which is even stranger now. When I just put 1 files in HDLink, it will transfer to avi correctly (no pulsing) Pulsing only happens when I do more than one. and I always do all the files. There is no way I will do one by one file. I select convert and then find the folder, go inside and select all the files and convert
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Old May 3rd, 2009, 12:04 PM   #4
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As it is not a know bug. Please do the VirtualDub test, and contact support.
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Old May 3rd, 2009, 12:51 PM   #5
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what is the virtualdub test? I know what VirtualDub is but not the "test". I also created a support ticket
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Old May 3rd, 2009, 01:09 PM   #6
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Use it, see if the colors change as you step between frames.
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Old May 3rd, 2009, 07:07 PM   #7
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Yes Virtualdub does that too. Frame by frame one can see that it happens. Interesting thing is that my dad also has Prospect HD but he is using a lot older version and I tried it on his PC and it was not pulsing there
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Old May 3rd, 2009, 11:04 PM   #8
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Support will need the source M2T (maybe) and resulting AVI (you can using VirtualDub in DirectStream mode to copy out a smaller section to make the upload smaller -- non-destructively.)
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