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Cross platform digital intermediates for independent filmmakers.


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Old May 21st, 2009, 08:26 AM   #1
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Join Date: Apr 2006
Location: Pittsfield, MA
Posts: 86
What's going on with the website???

I'm trying to get my Aspect HD 4.2.3.71 (discontinued, I know) to reactivate on my computer. I cannot get on the registration website (http://www.cineform.com/register.html) to reactivate. It keeps saying page not found!

I submitted a ticket # 611-7712418 and have heard nothing in four days. Isn't the usual turn around time 72 hours or less? Sorry If I'm jumping the gun here. I'm just trying to get my project underway. Thanks!
William N Zarvis is offline   Reply With Quote
Old May 21st, 2009, 09:58 AM   #2
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Join Date: Sep 2003
Location: Solana Beach, CA
Posts: 853
William, with our new website a few links changed. The old URL should be redirecting, but it seems like it is not - I'll have to check on that. The new URL for activations is Activate.
David Taylor is offline   Reply With Quote
Old May 21st, 2009, 10:04 AM   #3
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Join Date: Apr 2007
Location: Chicago, IL
Posts: 57
Is the submit ticket working correctly? I also submitted a ticket a couple of days ago about a serial registration problem with a paid update. I just checked and it is still in open status. Usually support gets back to me at least by the next day.
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Old May 21st, 2009, 10:20 AM   #4
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Join Date: Sep 2003
Location: Solana Beach, CA
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Jake has been travelling this week so ticket response has been slower. Please hang with us for a bit. Sorry for the inconvenience.
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Old May 21st, 2009, 07:44 PM   #5
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Location: NZ
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i have given up on creating tickets. Response too slow or not getting answered.
Anish Sharma is offline   Reply With Quote
Old May 22nd, 2009, 12:46 AM   #6
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Location: Pittsfield, MA
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problem solved!

Thank guys! My ticket was addressed and my issues are now resolved! Appreciate your, as always, excellent assistance.
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