Cineform feedback after Adobe CS4.1 Update at DVinfo.net

Matt Vanecek · May 29th, 2009, 11:49 AM

Still getting the ImporterProcessServer crash on longer encodes, but it crashed 2 hours into the encode instead of 1:40 into the encode (encoding a 1:30 video). Encoding a shorter video (about 6 minutes) took 30 minutes and completed successfully. Probably something between ImporterProcessServer and CFRenderProc chewing up memory and not releasing it that the 4.1 update increased the amount of available memory on which to chew, but that's just a guess.

The CFHD AVI exported audio is still completely messed up. So, 4.1 did not improve that, and looks like we'll need the (hopefully impending) fix from Cineform...

Thanks,
Matt

Pete Bauer · May 29th, 2009, 02:52 PM

Starting a new thread because I moved this thread that reported the Adobe 4.1 release to the Premiere forum. Moved Matt's post from that thread to this one because it was specific to Cineform (it appears as post #1 because posts appear in chronological order).

Glenn Babcock · May 29th, 2009, 03:18 PM

Well, for me at least, projects open much faster in PPCS4 and preview performance with CF files is about the same. Rendering does seem to be faster though I haven't tested a long render yet. But the ImporterProcessServer is unstable again, lots of crashes while editing:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ImporterProcessServer.exe
Application Version: 0.0.0.0
Application Timestamp: 4a0e03b3
Fault Module Name: CFHD_AVI_Importer.prm
Fault Module Version: 1.3.0.15
Fault Module Timestamp: 4a14b75c
Exception Code: c0000005
Exception Offset: 00027b87
OS Version: 6.1.7100.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Guess now that I'm an official customer, I should log a ticket! :-)

Glenn

Bruce Gruber · May 29th, 2009, 03:25 PM

Well I see no difference.. Actually playback in preview is more choppy..My guess is the major fix from Adobe wad to support the RED???

Well maybe now that the update is out CF will release the presets and the acclerator engine or what ever it is? I am back in CS3 recreating a project that cs4 ruined because of CF.

Anish Sharma · May 29th, 2009, 03:25 PM

the messed up audio issue is supposed to be fixed with the new cf build that is going to be released today (i hope)

Glenn Babcock · May 29th, 2009, 03:32 PM

Guess I'll wait and try the update first.

Bruce Gruber · May 29th, 2009, 04:23 PM

New build today where was that posted?

Anish Sharma · May 29th, 2009, 04:43 PM

support told me it was going to be released today..lots of fixes etc for the issues i have been facing. Iam just waiting for David to pop in with a thread to say it is up :)

Matt Vanecek · May 29th, 2009, 05:09 PM

Y'gotta keep an eye on the Cineform Web site. If the Davids are sane, they'll be out drinking beer by now. Build 212 has been uploaded, per the Cineform updates link. Unfortunately, I have a Windows 7 RC upgrade in progress, so it'll be a while before I can download & test.

ciao,
Matt

David Taylor · May 29th, 2009, 07:33 PM

Quote:

Originally Posted by Matt Vanecek

If the Davids are sane, they'll be out drinking beer by now.

We're not sane.... :-)

Andy Urtusuastegui · May 29th, 2009, 08:26 PM

I upgraded to CS 4.1 today. I just downloaded NeoHD 4.02.211 (at 5pm pacific time)
Playback is not consistant. It will play for a few seconds, then the image will pause for a second or two, then start playing again at point it should be, kida of like "catching up"

This is a single 1440 clip. This clip played fine on CS 4.01 and CS3 3.2.
I set my program monitor to "Draft" and I have 8gb ram, Vista 64.

David Newman · May 29th, 2009, 09:14 PM

And you will notice the CPU isn't doing anything when it pauses, sometimes CS4 (4.0 and 4.1) just stops asking for frames, we have requests into Adobe to explain (of a workaround) or fix it. CS4 is still far slower than it should be (although 4.1 helped a lot.) However, you should find 4.0.3 much better, you can download that now.

Andy Urtusuastegui · May 29th, 2009, 10:26 PM

Just updated to NeoHD 4.03 (212) It does help playback.

A big THANK YOU to you and your guys for working so hard on this.

I wish Adobe would be willing to work with us, the customer, like you do.

James Park · May 29th, 2009, 11:17 PM

Davids, everyone over there at Cineform, really big thanks for all the support. I really hope you guys get some time off to relax. It seems like you guys are always hard at work, even straight through the weekends. Anyways much appreciated for the dedicated effort.

Andy Urtusuastegui · May 29th, 2009, 11:36 PM

Update to the stuttering playback issue.

I took the clip that was playing back poorly and and did two Cineform exports:
Export with I frames only, Export with I&P frames.

The I frame only plays back bad, while the I&P frame export plays very good.

Can someone else try this and see if they get the same results?

Hope this can help Cineform find the problem.

May 29th, 2009, 02:52 PM	#2
Pete Bauer Wrangler Join Date: May 2003 Location: Eagle River, AK Posts: 4,100	Cineform feedback after Adobe CS4.1 Update Starting a new thread because I moved this thread that reported the Adobe 4.1 release to the Premiere forum. Moved Matt's post from that thread to this one because it was specific to Cineform (it appears as post #1 because posts appear in chronological order). __________________ Pete Bauer The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress!

May 29th, 2009, 03:18 PM	#3
Glenn Babcock Regular Crew Join Date: Apr 2009 Location: Mooresville, NC Posts: 64	ImporterProcessServer Well, for me at least, projects open much faster in PPCS4 and preview performance with CF files is about the same. Rendering does seem to be faster though I haven't tested a long render yet. But the ImporterProcessServer is unstable again, lots of crashes while editing: Problem signature: Problem Event Name: APPCRASH Application Name: ImporterProcessServer.exe Application Version: 0.0.0.0 Application Timestamp: 4a0e03b3 Fault Module Name: CFHD_AVI_Importer.prm Fault Module Version: 1.3.0.15 Fault Module Timestamp: 4a14b75c Exception Code: c0000005 Exception Offset: 00027b87 OS Version: 6.1.7100.2.0.0.256.1 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Guess now that I'm an official customer, I should log a ticket! :-) Glenn

May 29th, 2009, 09:14 PM	#12
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	And you will notice the CPU isn't doing anything when it pauses, sometimes CS4 (4.0 and 4.1) just stops asking for frames, we have requests into Adobe to explain (of a workaround) or fix it. CS4 is still far slower than it should be (although 4.1 helped a lot.) However, you should find 4.0.3 much better, you can download that now. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

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May 29th, 2009, 11:49 AM	#1
Matt Vanecek Major Player Join Date: Jul 2005 Location: Denton, TX Posts: 334	Cineform feedback after Adobe CS4.1 Update Still getting the ImporterProcessServer crash on longer encodes, but it crashed 2 hours into the encode instead of 1:40 into the encode (encoding a 1:30 video). Encoding a shorter video (about 6 minutes) took 30 minutes and completed successfully. Probably something between ImporterProcessServer and CFRenderProc chewing up memory and not releasing it that the 4.1 update increased the amount of available memory on which to chew, but that's just a guess. The CFHD AVI exported audio is still completely messed up. So, 4.1 did not improve that, and looks like we'll need the (hopefully impending) fix from Cineform... Thanks, Matt

May 29th, 2009, 03:25 PM	#4
Bruce Gruber Major Player Join Date: Apr 2009 Location: Lebanon, PA Posts: 221	Well I see no difference.. Actually playback in preview is more choppy..My guess is the major fix from Adobe wad to support the RED??? Well maybe now that the update is out CF will release the presets and the acclerator engine or what ever it is? I am back in CS3 recreating a project that cs4 ruined because of CF.

May 29th, 2009, 03:25 PM	#5
Anish Sharma Regular Crew Join Date: Aug 2008 Location: NZ Posts: 38	the messed up audio issue is supposed to be fixed with the new cf build that is going to be released today (i hope)

May 29th, 2009, 03:32 PM	#6
Glenn Babcock Regular Crew Join Date: Apr 2009 Location: Mooresville, NC Posts: 64	Guess I'll wait and try the update first.

May 29th, 2009, 04:23 PM	#7
Bruce Gruber Major Player Join Date: Apr 2009 Location: Lebanon, PA Posts: 221	New build today where was that posted?

May 29th, 2009, 04:43 PM	#8
Anish Sharma Regular Crew Join Date: Aug 2008 Location: NZ Posts: 38	support told me it was going to be released today..lots of fixes etc for the issues i have been facing. Iam just waiting for David to pop in with a thread to say it is up :)

May 29th, 2009, 05:09 PM	#9
Matt Vanecek Major Player Join Date: Jul 2005 Location: Denton, TX Posts: 334	Y'gotta keep an eye on the Cineform Web site. If the Davids are sane, they'll be out drinking beer by now. Build 212 has been uploaded, per the Cineform updates link. Unfortunately, I have a Windows 7 RC upgrade in progress, so it'll be a while before I can download & test. ciao, Matt

May 29th, 2009, 08:26 PM	#11
Andy Urtusuastegui Regular Crew Join Date: Oct 2007 Location: Foothill Ranch, CA Posts: 166	I upgraded to CS 4.1 today. I just downloaded NeoHD 4.02.211 (at 5pm pacific time) Playback is not consistant. It will play for a few seconds, then the image will pause for a second or two, then start playing again at point it should be, kida of like "catching up" This is a single 1440 clip. This clip played fine on CS 4.01 and CS3 3.2. I set my program monitor to "Draft" and I have 8gb ram, Vista 64.

May 29th, 2009, 10:26 PM	#13
Andy Urtusuastegui Regular Crew Join Date: Oct 2007 Location: Foothill Ranch, CA Posts: 166	Just updated to NeoHD 4.03 (212) It does help playback. A big THANK YOU to you and your guys for working so hard on this. I wish Adobe would be willing to work with us, the customer, like you do.

May 29th, 2009, 11:17 PM	#14
James Park Regular Crew Join Date: Apr 2009 Location: Hillsboro, Oregon Posts: 58	Davids, everyone over there at Cineform, really big thanks for all the support. I really hope you guys get some time off to relax. It seems like you guys are always hard at work, even straight through the weekends. Anyways much appreciated for the dedicated effort.

May 29th, 2009, 11:36 PM	#15
Andy Urtusuastegui Regular Crew Join Date: Oct 2007 Location: Foothill Ranch, CA Posts: 166	Update to the stuttering playback issue. I took the clip that was playing back poorly and and did two Cineform exports: Export with I frames only, Export with I&P frames. The I frame only plays back bad, while the I&P frame export plays very good. Can someone else try this and see if they get the same results? Hope this can help Cineform find the problem.