Prospect HD 4 does not work in Premiere CS3 or CS4 at DVinfo.net

Dustin Kersnowski · June 1st, 2009, 09:15 PM

Every build of Prospect HD 4 does not work in either CS3 or CS4.
There is no RT playback and the playback stutters and sticks.

David Newman · June 1st, 2009, 11:13 PM

Contact support as you likely have an install issue. CS3 work betters than v3.x release plus the new features, and CS4 is improving with each release.

Adam Gold · June 2nd, 2009, 01:23 PM

So, David, just to confirm, the RT engine/acceleration in PHDv4 DOES work with CS3, just not CS4? I've been waiting to DL PHD4 as I've been using CS3 and PHD3 until everything is ready and perfect on both sides.

David Newman · June 2nd, 2009, 01:43 PM

Yes, the remaining issues are only in CS4.

Dustin Kersnowski · June 2nd, 2009, 04:36 PM

I am experiencing total failure of the real-time engine.

I have opened a support ticket with several queries but it takes an excessively long time for a response and I never get a solution that works.

This is nothing new since I have experienced a lot of technical issues with Cineform software and I regret that I ever started using Cineform software since Aspect HD was released. If I had a good alternative I would be using it. This is a horrible situation to be in.

Jay Bloomfield · June 2nd, 2009, 04:36 PM

Quote:

Originally Posted by Dustin Kersnowski

Every build of Prospect HD 4 does not work in either CS3 or CS4.
There is no RT playback and the playback stutters and sticks.

You should make sure that in PP CS3 you are using a Cineform preset or you won't get RT playback.

Dustin Kersnowski · June 2nd, 2009, 04:49 PM

I am using a Cineform preset.

Prospect HD 3 actually worked in RT but I still had a variety of other issues when using Prospect and Aspect HD since I began using them.

Jay Bloomfield · June 2nd, 2009, 05:57 PM

Dustin,

The only other thing that I can think of is the locations of CS4 and CS3. If they are both on the C: drive, the Prospect HD installer works fine. If one is on the D: drive (or something other than C:), that version may not get a complete install. I doubt that's your problem, but you never know. If you search this forum, there are a few recent threads that tells show how to get both to install correctly. Here's one:

http://www.dvinfo.net/conf/1142772-post34.html

J

June 1st, 2009, 09:15 PM	#1
Dustin Kersnowski New Boot Join Date: Jul 2005 Posts: 10	Prospect HD 4 does not work in Premiere CS3 or CS4 Every build of Prospect HD 4 does not work in either CS3 or CS4. There is no RT playback and the playback stutters and sticks.

June 1st, 2009, 11:13 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Contact support as you likely have an install issue. CS3 work betters than v3.x release plus the new features, and CS4 is improving with each release. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

June 2nd, 2009, 01:43 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Yes, the remaining issues are only in CS4. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

June 2nd, 2009, 01:23 PM	#3
Adam Gold Inner Circle Join Date: Jan 2007 Location: Woodinville, WA USA Posts: 3,467	So, David, just to confirm, the RT engine/acceleration in PHDv4 DOES work with CS3, just not CS4? I've been waiting to DL PHD4 as I've been using CS3 and PHD3 until everything is ready and perfect on both sides.

June 2nd, 2009, 04:36 PM	#5
Dustin Kersnowski New Boot Join Date: Jul 2005 Posts: 10	I am experiencing total failure of the real-time engine. I have opened a support ticket with several queries but it takes an excessively long time for a response and I never get a solution that works. This is nothing new since I have experienced a lot of technical issues with Cineform software and I regret that I ever started using Cineform software since Aspect HD was released. If I had a good alternative I would be using it. This is a horrible situation to be in.

June 2nd, 2009, 04:49 PM	#7
Dustin Kersnowski New Boot Join Date: Jul 2005 Posts: 10	I am using a Cineform preset. Prospect HD 3 actually worked in RT but I still had a variety of other issues when using Prospect and Aspect HD since I began using them.

June 2nd, 2009, 05:57 PM	#8
Jay Bloomfield Major Player Join Date: Feb 2008 Location: Voorheesville, NY Posts: 433	Dustin, The only other thing that I can think of is the locations of CS4 and CS3. If they are both on the C: drive, the Prospect HD installer works fine. If one is on the D: drive (or something other than C:), that version may not get a complete install. I doubt that's your problem, but you never know. If you search this forum, there are a few recent threads that tells show how to get both to install correctly. Here's one: http://www.dvinfo.net/conf/1142772-post34.html J