Alternate, more direct Tech support ??? at DVinfo.net

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Cross platform digital intermediates for independent filmmakers.


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Old June 8th, 2009, 01:12 PM   #1
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Join Date: Aug 2007
Location: Montréal, Québec, Canada
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Alternate, more direct Tech support ???

Hi,

I was wondering is an alternate tech support existed for Cineform products, aside from opening an online ticket or posting on forum.

I find that opening a ticket is often too slow and not direct enough to solve problem in a timely manner that doesn't make me loose days of work waiting.

I'm willing to pay extra for this quicker service to avoid loosing more money waiting.

Thank you.
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Old June 8th, 2009, 06:50 PM   #2
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Location: Cardiff-By-The-Sea, CA
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I've got quite a few tickets i'm working on right now and getting through all of them as quickly as possible. Sorry for any inconvenience.
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Old June 8th, 2009, 07:46 PM   #3
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No rant intended Jake, just wanted to know if a quicker support existed, via phone or live chat that allow a quicker troubleshooting... Even if that meant paid support.
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