support alive ? at DVinfo.net

Idar Lettrem · July 17th, 2009, 12:02 PM

june 26'th I sent a request to support. I would anticipate a few days before any answer, buuut ... now -- well my calender reads july 16 and I'm still waiting.( and beacause I wont rise another ticket I'll just mention it here)
everybody down in flu or gone for vacation? :)

Jonathan Pokay · July 17th, 2009, 12:56 PM

Idar, try e-mailing them directly. :)

Here's the address: support@cineform.com

I was waiting quite a while on my own issue, periodically checking my trouble ticket. Finally, I e-mailed them and got a reply within an hour.

(Oddly, a link on their page seems to be down, but I haven't confirmed that yet.)

David Newman · July 17th, 2009, 03:15 PM

Sometimes support responses and you may miss the reply in a spam filter. Follow up on old tickets. Support has caught up on most issues, they're not so back-logged now.

Idar Lettrem · July 18th, 2009, 05:02 AM

"work in progress" - no back-logging though. I just sent a wake up call to support
(ticket 611-7866414 btw)

Jake Segraves · July 19th, 2009, 11:30 AM

Here's a technote that explains how to set up your project and sequence settings in CS4.

Cineform Tech Blog Blog Archive Setting up Project and Sequence Settings in Adobe Premiere Pro CS4 (Windows)

Idar Lettrem · July 19th, 2009, 11:42 AM

thank you Jake. If I understad this correct the CF_PHD presets will NOT appear in PProCS4 like they did in CS3 ? ( and this is the "new normal behaviour"?)

David Taylor · July 19th, 2009, 07:06 PM

Idar, it is correct behavior for now - the CineForm presets don't yet appear. When we release the real-time engine for CS4 then the presets will appear.

July 17th, 2009, 12:02 PM	#1
Idar Lettrem Regular Crew Join Date: Jan 2007 Location: norway Posts: 50	support alive ? june 26'th I sent a request to support. I would anticipate a few days before any answer, buuut ... now -- well my calender reads july 16 and I'm still waiting.( and beacause I wont rise another ticket I'll just mention it here) everybody down in flu or gone for vacation? :)

July 17th, 2009, 03:15 PM	#3
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Sometimes support responses and you may miss the reply in a spam filter. Follow up on old tickets. Support has caught up on most issues, they're not so back-logged now. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

July 18th, 2009, 05:02 AM	#4
Idar Lettrem Regular Crew Join Date: Jan 2007 Location: norway Posts: 50	ok , David "work in progress" - no back-logging though. I just sent a wake up call to support (ticket 611-7866414 btw)

July 19th, 2009, 11:42 AM	#6
Idar Lettrem Regular Crew Join Date: Jan 2007 Location: norway Posts: 50	. thank you Jake. If I understad this correct the CF_PHD presets will NOT appear in PProCS4 like they did in CS3 ? ( and this is the "new normal behaviour"?)

July 17th, 2009, 12:56 PM	#2
Jonathan Pokay Regular Crew Join Date: Jul 2005 Location: Chicago Posts: 47	Idar, try e-mailing them directly. :) Here's the address: support@cineform.com I was waiting quite a while on my own issue, periodically checking my trouble ticket. Finally, I e-mailed them and got a reply within an hour. (Oddly, a link on their page seems to be down, but I haven't confirmed that yet.)

July 19th, 2009, 11:30 AM	#5
Jake Segraves Sponsor: CineForm Join Date: Apr 2006 Location: Carlsbad, CA Posts: 153	Here's a technote that explains how to set up your project and sequence settings in CS4. Cineform Tech Blog Blog Archive Setting up Project and Sequence Settings in Adobe Premiere Pro CS4 (Windows)

July 19th, 2009, 07:06 PM	#7
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 853	Idar, it is correct behavior for now - the CineForm presets don't yet appear. When we release the real-time engine for CS4 then the presets will appear.