No audio when I use Neo Scene at DVinfo.net

Norm Rehm · July 28th, 2009, 02:18 PM

Please help a retarded, I mean a retired, noob. When I use Neo Scene to convert my MOV files from my 5DMK2 I get a message “No audio stream found”. When I play the converted AVI file using Windows Media Player I do not have any audio but when I play the MOV file I have audio. Can anyone tell me how I can get the audio? This is only a hobby for me so please explain in words I can understand. Thanks for you help.

Norm

Matthew Roddy · July 29th, 2009, 10:16 AM

I'm sorry, I don't have an answer for you.
Have you tried the Cineform forum here at DVInfo?

Pete Bauer · July 29th, 2009, 11:20 AM

Moved from the 5DmII forum to Cineform.

David Newman · July 29th, 2009, 11:44 AM

It could be that you have the older version of QuickTime installed (need at least v7), or a CineForm component didn't install correctly. First reinstall the latest Neo Scene (only takes a minute), where up to v1.3.5 now. If that doesn't work try Start->Programs->CineForm->Tools->register components. If that doesn't work you likely have another third party tool that is in the way, as the Canon 5D audio is uncompressed and should go straight across. Then you should contact support.

Norm Rehm · July 29th, 2009, 03:17 PM

David,
You fixed my problem; I did not have QuickTime installed on my new laptop. Your fast response was very much appreciated. I wish all companies gave the customer service that you do.

Thank you.
Norm

July 28th, 2009, 02:18 PM	#1
Norm Rehm Regular Crew Join Date: Dec 2007 Location: Keizer, OR Posts: 66	No audio when I use Neo Scene Please help a retarded, I mean a retired, noob. When I use Neo Scene to convert my MOV files from my 5DMK2 I get a message “No audio stream found”. When I play the converted AVI file using Windows Media Player I do not have any audio but when I play the MOV file I have audio. Can anyone tell me how I can get the audio? This is only a hobby for me so please explain in words I can understand. Thanks for you help. Norm

July 29th, 2009, 11:20 AM	#3
Pete Bauer Wrangler Join Date: May 2003 Location: Eagle River, AK Posts: 4,100	Moved from the 5DmII forum to Cineform. __________________ Pete Bauer The most beautiful thing we can experience is the mysterious. It is the source of all true art and science. Albert Einstein Trying to solve a DV mystery? You may find the answer behind the SEARCH function ... or be able to join a discussion already in progress!

July 29th, 2009, 11:44 AM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	It could be that you have the older version of QuickTime installed (need at least v7), or a CineForm component didn't install correctly. First reinstall the latest Neo Scene (only takes a minute), where up to v1.3.5 now. If that doesn't work try Start->Programs->CineForm->Tools->register components. If that doesn't work you likely have another third party tool that is in the way, as the Canon 5D audio is uncompressed and should go straight across. Then you should contact support. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

July 29th, 2009, 10:16 AM	#2
Matthew Roddy Major Player Join Date: Jan 2006 Location: Riverside, Ca Posts: 307	I'm sorry, I don't have an answer for you. Have you tried the Cineform forum here at DVInfo?

July 29th, 2009, 03:17 PM	#5
Norm Rehm Regular Crew Join Date: Dec 2007 Location: Keizer, OR Posts: 66	David, You fixed my problem; I did not have QuickTime installed on my new laptop. Your fast response was very much appreciated. I wish all companies gave the customer service that you do. Thank you. Norm