CineForm HD VfW Controls options greyed out? at DVinfo.net

Galen Young · August 3rd, 2009, 10:35 AM

Does anyone know what would cause options on the CineForm HD VfW Controls to be greyed out? The attached jpeg shows what I am talking about -- specifically the 'Encoding Quality' and 'Video Format' options.

Have had problems with this (and a couple of other issues) since version 1.3.3. up to the current 1.3.5. The other problems were green frames and a "Not licensed for CineForm HD encoding" error message. Opened a couple of trouble tickets at the beginning of July -- the green frame and license error have been resolved, but this problem with options being greyed out still persists.

I'm on Vista 64 Home Premium, SP2. I'd be thankful for any suggestions of what to do next!

David Newman · August 3rd, 2009, 11:09 AM

It mean you still don;t have a license. Support will need to continue working with you on this. We have found that a small percentage of PC take a long time to negoiate a license, so we have extended the timeout. Support can get you that version.

Galen Young · August 3rd, 2009, 12:23 PM

If you're talking about a revised CFHD.dll, yes, support tried giving me couple of different versions last Wednesday. It made the license error message go away, but then knocked out the 64-bit codec completely while the greyed out options continued. Moved back to v.1.3.5 to get the 64-bit codec back, the license error hasn't come returned yet, but still have the problem with the options.

It does take about eight to ten seconds for the dialog box to open. I don't understand this timeout scheme business. Doesn't activation tell the software that it's licensed? Is there no easy way to fix this?

David Newman · August 3rd, 2009, 12:54 PM

You still need to talk to support, as your PC is clearly have licensing issues.

August 3rd, 2009, 10:35 AM	#1
Galen Young New Boot Join Date: Jan 2009 Location: Seattle Posts: 11	CineForm HD VfW Controls options greyed out? Does anyone know what would cause options on the CineForm HD VfW Controls to be greyed out? The attached jpeg shows what I am talking about -- specifically the 'Encoding Quality' and 'Video Format' options. Have had problems with this (and a couple of other issues) since version 1.3.3. up to the current 1.3.5. The other problems were green frames and a "Not licensed for CineForm HD encoding" error message. Opened a couple of trouble tickets at the beginning of July -- the green frame and license error have been resolved, but this problem with options being greyed out still persists. I'm on Vista 64 Home Premium, SP2. I'd be thankful for any suggestions of what to do next! Attached Thumbnails

August 3rd, 2009, 11:09 AM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	It mean you still don;t have a license. Support will need to continue working with you on this. We have found that a small percentage of PC take a long time to negoiate a license, so we have extended the timeout. Support can get you that version. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

August 3rd, 2009, 12:54 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	You still need to talk to support, as your PC is clearly have licensing issues. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

August 3rd, 2009, 12:23 PM	#3
Galen Young New Boot Join Date: Jan 2009 Location: Seattle Posts: 11	If you're talking about a revised CFHD.dll, yes, support tried giving me couple of different versions last Wednesday. It made the license error message go away, but then knocked out the 64-bit codec completely while the greyed out options continued. Moved back to v.1.3.5 to get the 64-bit codec back, the license error hasn't come returned yet, but still have the problem with the options. It does take about eight to ten seconds for the dialog box to open. I don't understand this timeout scheme business. Doesn't activation tell the software that it's licensed? Is there no easy way to fix this?