Question from Toolfarm forum at DVinfo.net

Dan Herrmann · December 7th, 2009, 06:41 PM

Note from Admin: Contents of this post withdrawn from public view due to copyright infringement -- see my post below.

I see he was told about this forum

Leo Baker · December 7th, 2009, 06:48 PM

Hello,

I use Cineform products all the time, if you are using it with Premeire pro cs3/cs4 for example, just install Prospect HD and it's all ready to go.

What are you struggling with installing or using the product?

Have you tried to file a support ticket with Cineform via the website? I have never had problems getting hold of them via email.

Hope that helps.

Leo

David Newman · December 7th, 2009, 06:54 PM

This users question have been answered, once he got off using the telephone. :) We use internet correspondence first, as we can track communications and respond to more customers in a day. Telephone messages are lower priority, particularly as sometimes they end up in random voicemail boxes.

Chris Hurd · December 7th, 2009, 07:15 PM

Please do not lift the entire text from a forum post on some other site and put it here; it is a violation of copyright. An internet forum post is protected by copyright -- it is property that belongs to the person who wrote the post and to the forum site where it was originally posted. Lifting it verbatim and posting it here is an infringement of that copyright, which of course is never allowed here. If the author of that post wants those words published on DV Info Net, then that person can register an account and post it on their own. Thanks for understanding,

December 7th, 2009, 06:41 PM	#1
Dan Herrmann Regular Crew Join Date: Oct 2006 Location: villa park CA Posts: 81	Question from Toolfarm forum Note from Admin: Contents of this post withdrawn from public view due to copyright infringement -- see my post below. I see he was told about this forum

December 7th, 2009, 06:54 PM	#3
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	This users question have been answered, once he got off using the telephone. :) We use internet correspondence first, as we can track communications and respond to more customers in a day. Telephone messages are lower priority, particularly as sometimes they end up in random voicemail boxes. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

December 7th, 2009, 07:15 PM	#4
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,366 Images: 513	Please do not lift the entire text from a forum post on some other site and put it here; it is a violation of copyright. An internet forum post is protected by copyright -- it is property that belongs to the person who wrote the post and to the forum site where it was originally posted. Lifting it verbatim and posting it here is an infringement of that copyright, which of course is never allowed here. If the author of that post wants those words published on DV Info Net, then that person can register an account and post it on their own. Thanks for understanding, __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

December 7th, 2009, 06:48 PM	#2
Leo Baker Regular Crew Join Date: May 2009 Location: London Posts: 147	Hello, I use Cineform products all the time, if you are using it with Premeire pro cs3/cs4 for example, just install Prospect HD and it's all ready to go. What are you struggling with installing or using the product? Have you tried to file a support ticket with Cineform via the website? I have never had problems getting hold of them via email. Hope that helps. Leo