cleab machine: Can't deactivate Neoscene at

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Old December 10th, 2009, 09:28 PM   #1
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Join Date: Jul 2009
Location: Japan
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clean machine: Can't deactivate Neoscene

Before I could deactivate my Neoscene I formatted my drives and installed Windows 7. When I installed Neoscene, the deactivate button is non-clickable. I assume this is because it hasn't been activated on the new hardware (I think) so it can't be deactivated. So, I'm wondering if anyone else has had this issue and if so what they've done to resolve it.

I sent support an email this morning and hope to get this resolved before the weekend is over (I have an event or 2 that I'd like to work on by Monday).

Last edited by Jason McDonald; December 11th, 2009 at 04:10 AM.
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Old December 11th, 2009, 08:46 AM   #2
Join Date: May 2004
Location: Knoxville, Tennessee
Posts: 1,666
The email should do the trick, but you might submit a trouble ticket via their website to be sure - they usually respond same-day.

Edit: while you wait, though, your software should be in trial mode and fully functional.
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