Where is my Authenticator? at DVinfo.net

Go Back   DV Info Net > Cross-Platform Post Production Solutions > CineForm Software Showcase

CineForm Software Showcase
Cross platform digital intermediates for independent filmmakers.


Reply
 
Thread Tools Search this Thread
Old January 14th, 2010, 08:06 PM   #1
Major Player
 
Join Date: Jun 2006
Location: Canberra Australia
Posts: 227
Where is my Authenticator?

Have just downloaded & installed the latest Mac Neo4K.
There is no Authenticator in the Cineform folder to enable me to enter my serial number.
All of my SI-2K footage is being watermarked now and I can't modify the looks in Firstlight.
How do I tell Neo4K that I have a number?
Rohan Dadswell is offline   Reply With Quote
Old January 14th, 2010, 08:36 PM   #2
Major Player
 
Join Date: Feb 2008
Location: Voorheesville, NY
Posts: 433
I don't know how it is on a Mac, but on a PC, it's in the Cineform/Prospect** subfolder and it's called "Activate".
Jay Bloomfield is offline   Reply With Quote
Old January 14th, 2010, 10:56 PM   #3
Major Player
 
Join Date: Jun 2006
Location: Canberra Australia
Posts: 227
I have entered the number before with out a problem.
Installing the new version seems to have wiped the number and now there is no way to re-enter it.

Have un-installed/re-installed several times. Have also tried to install previous versions of Neo4K but still no Authenticator.
Rohan Dadswell is offline   Reply With Quote
Old January 14th, 2010, 11:22 PM   #4
CTO, CineForm Inc.
 
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,090
Please submit a trouble ticket Support Center
__________________
David Newman -- web: www.gopro.com
blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman
David Newman is offline   Reply With Quote
Old January 15th, 2010, 09:25 PM   #5
Major Player
 
Join Date: Jun 2006
Location: Canberra Australia
Posts: 227
Done......and Sorted

thanks
Rohan Dadswell is offline   Reply With Quote
Old January 15th, 2010, 10:30 PM   #6
Regular Crew
 
Join Date: Jan 2005
Location: Glendale, CA
Posts: 92
It's now in your MAC System Preferences

Hi Rohan,

When I downloaded the latest update for MAC NEO4k, I couldn't find the authenticator either. After a bit of investigating, I found that it's functionality has been moved.

With the latest release, you need to go into your MAC System Preferences and click on "Cineform." When the Cineform preferences come up, you will see a new tab called "License." This is where you enter your serial number and activation code (you will see your "Challenge Code" here too).

-Geoff Murillo
Geoff Murillo is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Cross-Platform Post Production Solutions > CineForm Software Showcase

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 10:20 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network