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Old January 15th, 2010, 05:27 PM   #1
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Cineform trial - won't work

I downloaded and installed the Windows demo of the latest version of Cineform Neo Scene from the Neoscene website. Unfortunately every time I try to start it I get a windows error:

"HDlink.exe has stopped working"

I'm using Vista 32 bit, with 4gb ram, core 2 duo and decent enough graphics card. But like I say I cant even open the program to try and convert anything.

Any ideas what this could be? Do I need anything else installed or would something be conflicting with it? (AC3 is installed ok).

I have tried running as administrator and turning off antivirus etc. I have installed and reinstalled a few times but now when I install it says the trial has ended!

Anything I can do or try - I dont want to spend the money on this product without trialling it first to see how it edits and looks exported.

Thanks for any help or advice.
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Old January 15th, 2010, 05:51 PM   #2
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Install Neo HD, it will have it own trial period. It also fails, your PC is is missing some core DLL or feature, but I can't think of what.
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Old January 15th, 2010, 05:52 PM   #3
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Thanks - will try that and see.
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Old January 16th, 2010, 05:19 AM   #4
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Program installed ok but still getting HDLink.exe error - no idea what this could be :( Anyway to completely uninstall the program and registry values?
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Old January 16th, 2010, 10:16 AM   #5
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The uninstall is effective. One more test:

Try and open Start->programs->CineForm->NeoHD->Activate

If that crashes too, your PC Is not compatible with the licensing software. We have seen that on maybe 1 in 10,000 systems, and as it is not under our control (we license it from a third party) we don't have a solution (other than a OS reinstall.) If Activate works fine, then the problem is likely fixable, so you should contact support.
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Old February 7th, 2010, 04:59 PM   #6
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On an Intel Mac

I recentlly dl'd the neoscene and HD trials for mac. I have a 2.4 GHz intel c2d macbook pro, osx 10.6.2, and the installer for the programs say that they "cant be installed on this computer, it requires a intel mac".

well... it is an intel mac... clearly... so what's the issue? anyone have any solutions?
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