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March 3rd, 2010, 07:19 AM
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#16 |
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Major Player
Join Date: May 2006
Location: Boston, Massachusetts
Posts: 425
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I installed the beta I found anyway, it made no difference.
BTW, would upgrading to Premiere Pro CS4 make any difference? |
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March 3rd, 2010, 09:48 AM
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#17 |
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CTO, CineForm Inc.
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,095
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Continue to work with support, as your issue is more isolated. They may need sample clipa or a remote session login.
__________________
David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman |
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March 5th, 2010, 11:11 AM
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#18 |
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Sponsor: CineForm
Join Date: Apr 2006
Location: Carlsbad, CA
Posts: 153
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We did a remote access session and did a complete clean install of Prospect HD. We had to remove some components that were left over from a previous Aspect HD installation. And that seems to have resolved the issue.
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March 5th, 2010, 11:26 AM
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#19 |
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Major Player
Join Date: May 2006
Location: Boston, Massachusetts
Posts: 425
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Big Thanks to Jake for solving the Case of the Big Crash!
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