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Old February 27th, 2010, 03:48 PM   #1
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HDLink - big crash!

I've put in a ticket for this, but I'd really like to resolve this as soon as possible.

I just tried using HDLink (ProspectHD 4.1.3) to convert some .m2t files to .avi files. I select the file to convert and click start. HDLink crashes immediately. Microsoft Windows pops up a message saying 'HDLink.exe has stopped working' No further information. Tried some different .m2t files, it still crashes.

I used HDLink on my pc (running Vista 64 bit) when I had AspectHD with no problem. This is the first time I've tried to use it since upgrading to ProspectHD.
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Old February 27th, 2010, 04:09 PM   #2
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Dennis... I can't recall if this is one of the possible solutions to this issue, but try running HD Link as "Administrator".

Go Red Sox!
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Old February 27th, 2010, 04:19 PM   #3
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Thanks! I tried it, same result :(

That's a good idea, having it just crash like that sort of suggests perhaps permissions? registry?
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Old February 27th, 2010, 06:53 PM   #4
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Support will tell you start will the current software -- either 4.2.0 from the website or the 4.2.1 beta you can download from this forum.
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Old March 1st, 2010, 05:51 PM   #5
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Success. The tech support person who answered my ticket asked me to do that. I installed the 4.2.0 and HDLink works fine now.

Thanks much. Terrific product, I've been using it for years.
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Old March 1st, 2010, 06:21 PM   #6
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Or maybe not. Opening any of Cineform-based project in Adobe PPro CS3, I find something weird happening. I start to play any timeline, it suddenly shoots to the end of the footage. Old projects that worked fine are now effected. Essentially I can't Cineform and Adobe PPro at all.

Worse off than before.
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Old March 1st, 2010, 07:03 PM   #7
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support ticket 611-8307344
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Old March 1st, 2010, 07:21 PM   #8
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If I create non-cineform rpoject, and bring cineform avi files into it, they seem to play OK. I guess that might be a workaround, but this is massively inconvenient.
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Old March 1st, 2010, 09:02 PM   #9
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I think this is a know installation failure. Support will help you.
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Old March 1st, 2010, 11:48 PM   #10
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Might be a corrupt frame or project. Happens all the time. Create a new project and import the old one into it. This often works.
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Old March 2nd, 2010, 06:50 AM   #11
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I tried the NeoScene 1.5 & NeoHD 4.2.0 trail now and HDLink keeps crashing over and over when I try to convert m2t files! I'm running Windows 7 64bit.

UPDATE: I installed the beta and now it works. Ironic how the beta is more stable than the stable release.
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Old March 2nd, 2010, 10:06 AM   #12
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Like just an install issue, that the beta resolved, as the current release works (although the beta is better -- normally are with our betas as we add more features and quality constantly.)
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Old March 2nd, 2010, 06:15 PM   #13
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I tried a few things on the advice of tech support, problem not resolved. I haven't yet been offered the beta release.

I also tried creating new projects, that made no difference.
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Old March 2nd, 2010, 06:38 PM   #14
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beta is offered for everyone in this very forum. Look for a thread with "beta" in the title
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Old March 2nd, 2010, 08:28 PM   #15
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The newest one I could find is ProspectHD-4.2.1.238-Setup.exe which is what I already have.
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