Neo HD crashes on Canon clips at DVinfo.net

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Old March 15th, 2010, 07:16 PM   #1
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Neo HD crashes on Canon clips

I was getting along quite well in Neo Scene. I could convert Canon clips from my SX1 IS just fine (a point and shoot with 1920x1080 resolution), but I couldn't convert clips from my Kodak Zi8. I tried Neo HD, it converted the Kodak clip fine so I bought and installed it. But now I can't convert the Canon clips anymore. The HD Link utility crashes as soon as I try to convert a Canon clip. It works fine on the Kodak clips but immediately crashes on the Canon. I can't access the old Neo Scene converter utility. When I click on that shortcut I get the new HD Link converter instead. Of the two formats, the non-working Canon one is the one I care most about.

I tried various system restore points to get back to where I was but for some reason none of the restore points are working so I am sort of dead in the water right now as far as working with my new Canon camera.

By the way, First Light is AWESOME.

Last edited by Laurence Kingston; March 15th, 2010 at 07:48 PM. Reason: clarification
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Old March 15th, 2010, 08:30 PM   #2
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OK I got it working now. I uninstalled Neo HD, reinstalled Neo Scene, uninstalled Neo Scene and reinstalled Neo HD. Originally I hadn't uninstalled Neo Scene before installing Neo HD. Maybe that was somehow the problem. Anyway, all is fine now and I can finally convert clips from all my cameras.
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Old March 15th, 2010, 08:46 PM   #3
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Yes, FirstLight is awesome, everyone should be using it, we get got to get more people to trying it out. Just a small learning curve then you are set.
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