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CineForm Software Showcase
Cross platform digital intermediates for independent filmmakers.

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Old April 6th, 2010, 02:10 PM   #1
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serial number

Not having any luck with contacting cineform. No one answers phone or returns emails.

I ordered neoscene yesterday and still haven't received a serial number to activate it. I needed to finish this project yesterday.

Any help from cineform on this forum?

Jeremiah
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Old April 6th, 2010, 02:31 PM   #2
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try filling a trouble ticket - it is the fastest way for support:

Support Center
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Old April 6th, 2010, 02:36 PM   #3
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thanks david...will do that...just thought ticket support was for issues with the software.

Thanks
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Old April 6th, 2010, 02:57 PM   #4
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It is a great system for tracking all inquires. If we a miss an email, or forget to return a voice, their is nothing to remind us, yet we always know if there is a ticket not answered. It helps a small company (less than 10 people) deal with tens of thousands of customers in a somewhat manageable manner.
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Old April 7th, 2010, 07:11 AM   #5
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alright...did a support ticket and all i got back was an email to download the trial version. This is making me very frustrated.

Jeremiah
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Old April 7th, 2010, 09:09 AM   #6
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I guess they misunderstood understood your question. Please follow up on that ticket. I have heard there was work being done in the email system yesterday, trying to deal with misplaced serial number emails -- likely would happened in your case -- it will be solved.
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