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Old May 14th, 2010, 10:43 AM   #16
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I used Firefox with no issues.
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Old May 14th, 2010, 10:49 AM   #17
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I replaced all the downloads with a classic old zip compression, just in case.
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Old May 14th, 2010, 11:05 AM   #18
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The zip compression replacement did the trick for us. Thanks.
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Old May 14th, 2010, 11:40 AM   #19
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My Win7 is unable to open the ZIP file just downloaded.

Should I initiate a new download?

UPDATE: Re-Downloaded and file unzips

Last edited by Marty Baggen; May 14th, 2010 at 12:34 PM.
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Old May 14th, 2010, 11:57 AM   #20
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Marty, the zip version used was the same one we've used for a year or two. Please try again.
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Old May 14th, 2010, 12:22 PM   #21
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I used Opera 10.53 and the purchase and zip-file worked as a charm. :)

Btw, the render times are truly fantastic compared to V4/CS4! You guys did a great job! :)
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Old May 14th, 2010, 12:26 PM   #22
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Marty, I downloaded this new NEO 4K zip FOUR times (from last night to this morning.) Only after David replaced the zip method did a download finally work for us in Win 7.

Not sure what they did different, but never had that prob before, so something introduced a new factor that prevented those earlier zips from decompressing. Either some update from MS, or ??? who knows.
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Old May 14th, 2010, 01:05 PM   #23
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Quote:
Originally Posted by David Newman View Post
Marty, the zip version used was the same one we've used for a year or two. Please try again.
Marty, the new zip version worked for me and I have v5 up and activated.

-----
Edit. Woops, I see by your update that you are now okay.

Last edited by Charles W. Hull; May 14th, 2010 at 01:08 PM. Reason: update
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Old May 14th, 2010, 01:27 PM   #24
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Got my Neo 4k downloaded and activated just fine.
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Old May 14th, 2010, 03:52 PM   #25
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Just fine now.
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Old May 14th, 2010, 04:07 PM   #26
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Invalid Key

I have a serial number and validation key for NeoHD v4 and it worked fine. I uninstalled NeoHD v4 to try the NeoHD v5 build 255 beta on a trial basis and of course that worked because I didn't need to register it. I uninstalled (did not deactivate) v5 build 255 to install v5 build 256 and I got a new validation key using the serial number for v4 but it doesn't work. It says invalid key. Where did I go wrong? Any help would be appreciated. Thanks!
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Old May 14th, 2010, 04:19 PM   #27
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Marc, you purchased the v5 upgrade? You should have received a new serial number (via email) that can be used to request an new v5 activation code, just as if you where installing and activating for the first time. If something went wrong with the above, please email tbucklin@cineform.com or support@cineform.com.
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Old May 14th, 2010, 04:22 PM   #28
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David, I just purchased NeoHD V4 3 weeks ago with the understanding the upgrade to v5 would be free.
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Old May 14th, 2010, 04:28 PM   #29
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It is free for all 2010 NeoHD purchases. You just need to request your new serial number for v5. Use the email listed as I don't know the steps involved.
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Old May 14th, 2010, 04:39 PM   #30
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Hi All,

I downloaded the Neosene upgrade V5 got the Activation Key but it dosen't install. Tells me it's a wrong key.

Please help me.


Thanks
Matthew
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