CineForm v5 upgrade information at DVinfo.net

Tim Bucklin · May 13th, 2010, 06:48 PM

The upgrade pages -- both free and purchased -- are now live.

For the full details on what qualifies for a free upgrade and how to obtain your new serial number, please view this Techblog post on our website: Cineform Tech Blog Blog Archive Neo Family v5 Upgrade Policy

If you do not qualify for a free upgrade to v5 and the trial has encouraged you to purchase an upgrade, you may do so at our online store: CineForm Inc

If you have any problems with upgrading in terms of acquiring new serial numbers, please contact me directly at tbucklin@cineform.com and I'll help out.

Barry Nolan · May 13th, 2010, 07:13 PM

Tim,

You left the .zip of the download link.

David H. Wilson · May 13th, 2010, 07:32 PM

I seem to be having trouble with the Neo3D V5 b236 download. After downloading (twice) I receive the following error message when attempting to unzip the files:

! C:\develop\Cineform\Prospect3D\Neo3Dv500b253-100430\Neo3Dv500b256-100513\Neo3Dv500b256-100513.zip: CRC failed in Neo3D-5.0.0.256-Setup.exe. The file is corrupt

Many thanks,
David

Stephen Armour · May 13th, 2010, 07:51 PM

I've got worse: Page doesn't exist! "Page Not Found

We cannot locate the page you're looking for. Please check the address and make sure all letters are lowercased with no spaces. You may also move to a different page by using the links in the menu bar above. "

Just saw the post below: you left OFF the .zip at the end of the link, so it fails.

Stephen Armour · May 13th, 2010, 08:10 PM

TIm, I'm getting an "unsupported compression method" after the downloaded (after adding a .zip to the url link) file wouldn't decompress. I tried opening with 7zip and got the the above error message.

Something wacko, will redownload to check.

UPDATE: something is definitely wrong, I give up today

Jay Bloomfield · May 13th, 2010, 08:41 PM

It's not just you. The download link file is corrupted, or it's not really a zip file. It's not an exe file either. 7-zip and winrar both think it's unsupported. My hex editor has a structure display module and the file does not have a valid zip header. It is also not a rar or cab file.

We will have to wait until tomorrow.

EDIT: The beta build (255) of Neo 4K V5 still works and can be activated, in case any is in a bind tomorrow AM. The new build is 256.

Charles W. Hull · May 13th, 2010, 09:55 PM

Quote:

Originally Posted by Jay Bloomfield

It's not just you.....

We will have to wait until tomorrow.....

Sooooo close! Hopefully we will get a good file tomorrow.

David Taylor · May 13th, 2010, 11:30 PM

I apologize for the file download and extraction problems we had. I have no idea what caused them.

1. The Neo4K problem is fixed. Just add a .zip to the URL you received in the auto-email, or else request the email again.

2. I re-uploaded the Neo3D-Win download. I checked to make sure it is properly extracting now.

Sorry about that....

David H. Wilson · May 14th, 2010, 12:05 AM

The new Neo3D b256 seems to have a problem as well (at least for me). It does have a ,zip extension but on attempting to unzip the file, I receive the following message:

Neo3Dv500b256-100513.zip: CRC failed in Neo3D-5.0.0.256-Setup.exe. The file is corrupt

I have done two separate downloads of the file just to be sure.

Steven A. Sandt · May 14th, 2010, 12:17 AM

I turned in a trouble ticket about two hours ago. I added the .zip and it did download the file, but when I tried to open it, I got the same message as others are getting. It says that Windows can't open it and that it is invalid. I just tried again a few minutes ago-no dice. HELLLLLLLP!!!

Stephen Armour · May 14th, 2010, 04:56 AM

Re-downloaded the Neo4Kv500b256-100513.zip again (7:55am Natal time).

It's still corrupted and will not extract.

Edwin Baldwin · May 14th, 2010, 05:29 AM

I am upgrading to NeoHD, Do I deactivate Neoscene before unistalling it?

Ed B

Leo Baker · May 14th, 2010, 06:25 AM

I am trying to fill out the free upgrade form for Prospect HD v4 to Neo 4k v5 I checked my spam/junk but no email has come through with the new key?

Gary Brun · May 14th, 2010, 06:29 AM

I think they must be working on it as I have tried quite a few times over the last 3 hrs and Im getting no email.

Jay Bloomfield · May 14th, 2010, 09:25 AM

There is one other thing I noticed. When I first requested an upgrade S/N, I eventually got an email back saying that my Prospect HD 4 S/N was invalid. Then I switched my browser from Firefox to Internet Explorer, requested an upgrade S/N and it worked. There might be a scripting issue on that web page.

May 13th, 2010, 06:48 PM	#1
Tim Bucklin Regular Crew Join Date: Apr 2005 Location: Solana Beach, CA Posts: 112	CineForm v5 upgrade information The upgrade pages -- both free and purchased -- are now live. For the full details on what qualifies for a free upgrade and how to obtain your new serial number, please view this Techblog post on our website: Cineform Tech Blog Blog Archive Neo Family v5 Upgrade Policy If you do not qualify for a free upgrade to v5 and the trial has encouraged you to purchase an upgrade, you may do so at our online store: CineForm Inc If you have any problems with upgrading in terms of acquiring new serial numbers, please contact me directly at tbucklin@cineform.com and I'll help out. __________________ Tim Bucklin CineForm Software Engineer

May 13th, 2010, 07:51 PM	#4
Stephen Armour Major Player Join Date: Dec 2005 Location: Natal, RN, Brasil Posts: 900	I've got worse: Page doesn't exist! "Page Not Found We cannot locate the page you're looking for. Please check the address and make sure all letters are lowercased with no spaces. You may also move to a different page by using the links in the menu bar above. " Just saw the post below: you left OFF the .zip at the end of the link, so it fails. __________________ http://lightinaction.org "All in the view of the LION"

May 13th, 2010, 08:10 PM	#5
Stephen Armour Major Player Join Date: Dec 2005 Location: Natal, RN, Brasil Posts: 900	TIm, I'm getting an "unsupported compression method" after the downloaded (after adding a .zip to the url link) file wouldn't decompress. I tried opening with 7zip and got the the above error message. Something wacko, will redownload to check. UPDATE: something is definitely wrong, I give up today __________________ http://lightinaction.org "All in the view of the LION"

May 13th, 2010, 08:41 PM	#6
Jay Bloomfield Major Player Join Date: Feb 2008 Location: Voorheesville, NY Posts: 433	It's not just you. The download link file is corrupted, or it's not really a zip file. It's not an exe file either. 7-zip and winrar both think it's unsupported. My hex editor has a structure display module and the file does not have a valid zip header. It is also not a rar or cab file. We will have to wait until tomorrow. EDIT: The beta build (255) of Neo 4K V5 still works and can be activated, in case any is in a bind tomorrow AM. The new build is 256. Last edited by Jay Bloomfield; May 13th, 2010 at 09:17 PM. Reason: Update

May 13th, 2010, 11:30 PM	#8
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 853	I apologize for the file download and extraction problems we had. I have no idea what caused them. 1. The Neo4K problem is fixed. Just add a .zip to the URL you received in the auto-email, or else request the email again. 2. I re-uploaded the Neo3D-Win download. I checked to make sure it is properly extracting now. Sorry about that.... Last edited by David Taylor; May 14th, 2010 at 12:03 AM.

May 13th, 2010, 07:13 PM	#2
Barry Nolan New Boot Join Date: Mar 2010 Location: Agua Dulce, California Posts: 23	Tim, You left the .zip of the download link.

May 13th, 2010, 07:32 PM	#3
David H. Wilson Regular Crew Join Date: Mar 2008 Location: Culver City, CA Posts: 124	I seem to be having trouble with the Neo3D V5 b236 download. After downloading (twice) I receive the following error message when attempting to unzip the files: ! C:\develop\Cineform\Prospect3D\Neo3Dv500b253-100430\Neo3Dv500b256-100513\Neo3Dv500b256-100513.zip: CRC failed in Neo3D-5.0.0.256-Setup.exe. The file is corrupt Many thanks, David

May 14th, 2010, 12:05 AM	#9
David H. Wilson Regular Crew Join Date: Mar 2008 Location: Culver City, CA Posts: 124	The new Neo3D b256 seems to have a problem as well (at least for me). It does have a ,zip extension but on attempting to unzip the file, I receive the following message: Neo3Dv500b256-100513.zip: CRC failed in Neo3D-5.0.0.256-Setup.exe. The file is corrupt I have done two separate downloads of the file just to be sure.

May 14th, 2010, 12:17 AM	#10
Steven A. Sandt New Boot Join Date: Jul 2009 Location: Covina California Posts: 16	Why Can't Anything Go Right? I turned in a trouble ticket about two hours ago. I added the .zip and it did download the file, but when I tried to open it, I got the same message as others are getting. It says that Windows can't open it and that it is invalid. I just tried again a few minutes ago-no dice. HELLLLLLLP!!! Last edited by Steven A. Sandt; May 14th, 2010 at 12:20 AM. Reason: I neeeeeed HELLLLLLP!!!

May 14th, 2010, 04:56 AM	#11
Stephen Armour Major Player Join Date: Dec 2005 Location: Natal, RN, Brasil Posts: 900	Re-downloaded the Neo4Kv500b256-100513.zip again (7:55am Natal time). It's still corrupted and will not extract. __________________ http://lightinaction.org "All in the view of the LION"

May 14th, 2010, 05:29 AM	#12
Edwin Baldwin Regular Crew Join Date: Feb 2009 Location: Endicott New York Posts: 54	Deavtivate Neoscene I am upgrading to NeoHD, Do I deactivate Neoscene before unistalling it? Ed B

May 14th, 2010, 06:25 AM	#13
Leo Baker Regular Crew Join Date: May 2009 Location: London Posts: 147	I am trying to fill out the free upgrade form for Prospect HD v4 to Neo 4k v5 I checked my spam/junk but no email has come through with the new key?

May 14th, 2010, 06:29 AM	#14
Gary Brun Major Player Join Date: Jun 2007 Location: Kråkstad Norway. Posts: 229	I think they must be working on it as I have tried quite a few times over the last 3 hrs and Im getting no email. __________________ http://www.mlotv.com

May 14th, 2010, 09:25 AM	#15
Jay Bloomfield Major Player Join Date: Feb 2008 Location: Voorheesville, NY Posts: 433	There is one other thing I noticed. When I first requested an upgrade S/N, I eventually got an email back saying that my Prospect HD 4 S/N was invalid. Then I switched my browser from Firefox to Internet Explorer, requested an upgrade S/N and it worked. There might be a scripting issue on that web page.