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Old May 13th, 2010, 07:48 PM   #1
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CineForm v5 upgrade information

The upgrade pages -- both free and purchased -- are now live.

For the full details on what qualifies for a free upgrade and how to obtain your new serial number, please view this Techblog post on our website: Cineform Tech Blog Blog Archive Neo Family v5 Upgrade Policy

If you do not qualify for a free upgrade to v5 and the trial has encouraged you to purchase an upgrade, you may do so at our online store: CineForm Inc

If you have any problems with upgrading in terms of acquiring new serial numbers, please contact me directly at tbucklin@cineform.com and I'll help out.
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Old May 13th, 2010, 08:13 PM   #2
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Tim,

You left the .zip of the download link.
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Old May 13th, 2010, 08:32 PM   #3
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I seem to be having trouble with the Neo3D V5 b236 download. After downloading (twice) I receive the following error message when attempting to unzip the files:

! C:\develop\Cineform\Prospect3D\Neo3Dv500b253-100430\Neo3Dv500b256-100513\Neo3Dv500b256-100513.zip: CRC failed in Neo3D-5.0.0.256-Setup.exe. The file is corrupt

Many thanks,
David
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Old May 13th, 2010, 08:51 PM   #4
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I've got worse: Page doesn't exist! "Page Not Found

We cannot locate the page you're looking for. Please check the address and make sure all letters are lowercased with no spaces. You may also move to a different page by using the links in the menu bar above. "

Just saw the post below: you left OFF the .zip at the end of the link, so it fails.
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Old May 13th, 2010, 09:10 PM   #5
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TIm, I'm getting an "unsupported compression method" after the downloaded (after adding a .zip to the url link) file wouldn't decompress. I tried opening with 7zip and got the the above error message.

Something wacko, will redownload to check.

UPDATE: something is definitely wrong, I give up today
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Old May 13th, 2010, 09:41 PM   #6
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It's not just you. The download link file is corrupted, or it's not really a zip file. It's not an exe file either. 7-zip and winrar both think it's unsupported. My hex editor has a structure display module and the file does not have a valid zip header. It is also not a rar or cab file.

We will have to wait until tomorrow.

EDIT: The beta build (255) of Neo 4K V5 still works and can be activated, in case any is in a bind tomorrow AM. The new build is 256.

Last edited by Jay Bloomfield; May 13th, 2010 at 10:17 PM. Reason: Update
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Old May 13th, 2010, 10:55 PM   #7
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Quote:
Originally Posted by Jay Bloomfield View Post
It's not just you.....

We will have to wait until tomorrow.....
Sooooo close! Hopefully we will get a good file tomorrow.
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Old May 14th, 2010, 12:30 AM   #8
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I apologize for the file download and extraction problems we had. I have no idea what caused them.

1. The Neo4K problem is fixed. Just add a .zip to the URL you received in the auto-email, or else request the email again.

2. I re-uploaded the Neo3D-Win download. I checked to make sure it is properly extracting now.

Sorry about that....

Last edited by David Taylor; May 14th, 2010 at 01:03 AM.
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Old May 14th, 2010, 01:05 AM   #9
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The new Neo3D b256 seems to have a problem as well (at least for me). It does have a ,zip extension but on attempting to unzip the file, I receive the following message:

Neo3Dv500b256-100513.zip: CRC failed in Neo3D-5.0.0.256-Setup.exe. The file is corrupt

I have done two separate downloads of the file just to be sure.
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Old May 14th, 2010, 01:17 AM   #10
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Why Can't Anything Go Right?

I turned in a trouble ticket about two hours ago. I added the .zip and it did download the file, but when I tried to open it, I got the same message as others are getting. It says that Windows can't open it and that it is invalid. I just tried again a few minutes ago-no dice. HELLLLLLLP!!!

Last edited by Steven A. Sandt; May 14th, 2010 at 01:20 AM. Reason: I neeeeeed HELLLLLLP!!!
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Old May 14th, 2010, 05:56 AM   #11
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Re-downloaded the Neo4Kv500b256-100513.zip again (7:55am Natal time).

It's still corrupted and will not extract.
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Old May 14th, 2010, 06:29 AM   #12
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Deavtivate Neoscene

I am upgrading to NeoHD, Do I deactivate Neoscene before unistalling it?

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Old May 14th, 2010, 07:25 AM   #13
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I am trying to fill out the free upgrade form for Prospect HD v4 to Neo 4k v5 I checked my spam/junk but no email has come through with the new key?
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Old May 14th, 2010, 07:29 AM   #14
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I think they must be working on it as I have tried quite a few times over the last 3 hrs and Im getting no email.
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Old May 14th, 2010, 10:25 AM   #15
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There is one other thing I noticed. When I first requested an upgrade S/N, I eventually got an email back saying that my Prospect HD 4 S/N was invalid. Then I switched my browser from Firefox to Internet Explorer, requested an upgrade S/N and it worked. There might be a scripting issue on that web page.
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