Tim Hall |
May 25th, 2010 10:06 AM |
Thanks David, that makes life a lot easier! Do I need to download and install the trial version or update version? I think maybe there needs to be some clarification in the instructions for upgrading NeoScene to NeoHD. My first email said
Quote:
Your previous serial number will no longer be necessary, and is henceforth considered returned. It will no longer be eligible for activation or upgrade.
To download your software, visit our downloads page (CineForm Product Downloads), choose the proper download, and select "Update". Please uninstall any previous CineForm software on your system before installing the new version.
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So I download the update version, not the trial version? I did what the email said and downloaded the update version, then the email I get says:
Quote:
This update link is for those customers with a NEO HD v5 (or v4) serial number....
Instructions:
1. Uninstall the previous version of NEO HD prior to installing the new version, but do NOT deactivate.
2. Download and install the new version of NEO HD
3. Your NEO HD activation should be properly recognized once installed
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Ok, I don't have NeoHD as I'm going NeoScene v1 -> NeoHD v5, so I can't follow these instructions. But do I then need to have my old NeoScene v1 installed and activated, and then uninstalled but not deactivated, for the update to work? Hence why I posted this thread :)
I'm not trying to be all pedantic, I think Cineform products are excellent, just trying to give some contructive customer feedback.
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