Timeline plays in anaglyph but crashes with L or R eye views

[David H. Wilson]

I am working with Jake in support on this issue but thought to ask a question here. I have a 3D muxed timeline that is working beautifully with the PP - FirstLight combination of tools. All of our editorial is done in anaglyph and works without a hitch.

However, when attempting to export (or even play) the finished RE and LE streams, PP crashes. Sections will play but when reaching a particular point in the timeline PP will invariably crash.

My question is... could this be corrupt files or frames? In other words, does it seem possible that a corrupt file could cause PP to crash when the 3D display type is set to LE even though the same timeline plays perfectly in anaglyph?

Many thanks.

[David Newman]

Work with support, too many variables to discuss. Make sure you are running 5.0.3 (or better.)

[David H. Wilson]

I am running running 5.0.3 and will continue to work with support. Thanks.

[David Newman]

Okay, what sort of crash? What error code? Only info I can use, support can handle the rest.

[David H. Wilson]

When PP returns an error message (not every crash) it is the following or similar error: "Instruction at 0x17559069 referenced in memory 0x5b72e000. Memory could not be written." The timeline never crashes PP while in anaglyph.

[David Newman]

which module? i.e is it PremierePro.exe or a DLL etc.

[David H. Wilson]

I guess I don't know how to determine in which module the error is occurring. PP gives me very little information when it crashes. Only rarely do I even get an error message.