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Old June 19th, 2010, 02:09 AM   #1
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Join Date: Jan 2010
Location: Waitakere, Auckland, New Zealand
Posts: 6
Activation woes and slow support

I can't be the only CineForm customer who hates their ridiculous activation system. After simply updating Neo HD, I can no longer do anything and am presented with such helpful errors as:

-14: Application sent invlid (misspelt) parameters to QL

and

Incompatible Ticket. This ticket was created with a different version of QuickLicense. Click OK to quit.

Still waiting for a support reply more than 24 hours later.

I originally bought Neo HD for PC and later switched to Mac. Activation was such a nightmare I resorted to the reloading the trial version using an Acronis image every 2 weeks. Don't even have that option now i'm stuck with an Apple.
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Old June 21st, 2010, 11:28 AM   #2
Sponsor: CineForm
 
Join Date: Apr 2006
Location: Cardiff-By-The-Sea, CA
Posts: 153
Our offices are typically shut on Sunday. However, I replied to your ticket this morning. If you have any questions about the solution I provided, please reply to the ticket. Thanks.
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Old June 21st, 2010, 09:34 PM   #3
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Join Date: Jul 2005
Posts: 19
I think they might be swamped with the new releases. Jake has responded to me (thank you) but unfortunately, I still cannot get my NeoHD activated either, and I definitely feel your pain. I lost a very crucial weekend and now I'm back to editing with uncompressed quicktime files just so I can make some progress while I wait to fix this.
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Old June 21st, 2010, 09:52 PM   #4
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Join Date: Jul 2005
Posts: 19
@Ciaran:

I had a different error code, but I completely removed Neo and then went under library/application support (root in my case) and removed the folders cineform and cineformx. Then i rebooted, reinstalled, and it all worked fine. Now I'll see if this new build fixes the split window issue in FCP.
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