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Old July 10th, 2010, 08:31 PM   #1
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Location: Pittsburgh, PA
Posts: 113
HDLink Crash

Trying to convert some video footage from my GoPro HD camera and without fail, all my video files will not convert and always fail roughly at the same point. Following error is given. I just tried to convert my 5D Mark II files and they still convert just fine. So for some reason HDLInk doesn't like my GoPro HD files. I
had successfully converted files prior to the NeoHD 4k upgrade. I can't remember if I converted any since.

Problem signature:
Problem Event Name: APPCRASH
Application Name: HDLink.exe
Application Version: 5.0.5.264
Application Timestamp: 4c2d14f5
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b29c
Exception Code: c0000005
Exception Offset: 00022262
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 5402
Additional Information 2: 5402c09fd6d0af9a1094f4850f953494
Additional Information 3: 51ed
Additional Information 4: 51ed0ab301d95d9529fc3f5b9ada36b7
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Old July 10th, 2010, 09:03 PM   #2
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I converted GoPro files so I don't think it is a general failure. Please contact support with a short support that causes the crash.
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Old July 10th, 2010, 09:16 PM   #3
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Files are around 90MBs each will just include a link to the file to download in the ticket.

Should also point out I can import the files directly into Adobe Premiere CS5 just fine. Exporting them to H264 format works just fine.
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