NeoScene activation process is ridiculous at DVinfo.net

Go Back   DV Info Net > Cross-Platform Post Production Solutions > CineForm Software Showcase

CineForm Software Showcase
Cross platform digital intermediates for independent filmmakers.


Reply
 
Thread Tools Search this Thread
Old September 23rd, 2010, 11:53 AM   #1
New Boot
 
Join Date: Feb 2009
Location: San Diego, CA
Posts: 5
NeoScene activation process is ridiculous

I am using NeoScene and often need to use my laptop to convert footage when I am working on location.

Before, I used to get the activation code e-mails within a few hours, which was still a total pain every time I need to go on location.

Now it's taking several DAYS before I get and activation code from their website. WTF?

Yes, I can just buy another copy of NeoScene, but I already own a copy and don't need to use it on tow computers at the same time.

Anyone else having the same issues?

I would assume that the activation process on their end is automated, but now I am thinking that a human has to actually look at the activation requests and send out the e-mails with activation codes. Otherwise, why would it take so long to get the activation code e-mail?

Why not have a script that gives you the activation code on the website right when you fill out the form?

What a total pain...

-Darin
Darin Fong is offline   Reply With Quote
Old September 23rd, 2010, 01:26 PM   #2
CTO, CineForm Inc.
 
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,090
Please check you spam folder, it not there re-request. It is fully automated, and you should get an email within 5 minutes. We use email to confirm their validity -- ocassionally we send out promotions.
__________________
David Newman -- web: www.gopro.com
blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman
David Newman is offline   Reply With Quote
Old September 23rd, 2010, 02:31 PM   #3
New Boot
 
Join Date: Feb 2009
Location: San Diego, CA
Posts: 5
It's not in my spam folder.

According to Jake at your company, your activation server was having issues and kept shutting down. Apparently it is being fixed.

In the meantime, Jake was able to send me the activation e-mail and I am up and running again.

We'll see how it goes next time...

Thanks for responding,

-Darin
Darin Fong is offline   Reply With Quote
Old September 23rd, 2010, 02:34 PM   #4
CTO, CineForm Inc.
 
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,090
It is running fine since the new powersupply was installed a few days ago, maybe your request went in just before that.
__________________
David Newman -- web: www.gopro.com
blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman
David Newman is offline   Reply With Quote
Old September 25th, 2010, 10:32 AM   #5
Major Player
 
Join Date: Dec 2008
Location: Canyon Country, CA
Posts: 430
My understanding is that you can load and activate Cineform software on two computers as long as you don't run them at the same time. This would be specifically so you could use a laptop in the field. Why are you constantly reactivating?
Charles W. Hull is offline   Reply With Quote
Old September 29th, 2010, 06:43 PM   #6
Sponsor: CineForm
 
Join Date: Apr 2006
Location: Cardiff-By-The-Sea, CA
Posts: 153
You can actually run both activations at the same time.
__________________
Jake Segraves
Technical Support Manager | GoPro...Be a HERO.
Jake Segraves is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Cross-Platform Post Production Solutions > CineForm Software Showcase

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 02:23 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network