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Old October 20th, 2010, 04:36 PM   #1
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HD Link conversion problem

I am using Neo HD 4 and trying to convert AVCHD files from a Sony SR11 (17mbps) and an MC50 (24mbps). HD Link crashes every time. M2t files from Sony Z1 convert ok. Any ideas?

Thanks, Marc
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Old October 20th, 2010, 05:01 PM   #2
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Those should work fine. Upload a short sample file to support just in case. Likely support can quickly work out what is not setup correctly in your Neo install.

Did you try NeoHD v5?
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Old October 20th, 2010, 05:31 PM   #3
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David,

I just tried the trial of Neo HD5 and it works. Does it sound like I'll need to upgrade or should support be able to work out Neo HD4?

Thanks
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Old October 20th, 2010, 05:53 PM   #4
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If there is a bug in v4 that support can't quickly address through a workaround, they can offer you a discounted or free upgrade. So it is worth listed what you know in a troyble ticket so they can look to see what is the simplist solution.
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Old October 20th, 2010, 09:57 PM   #5
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Ok thanks, I'll file a ticket.
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