Problem: HDLink and 30p 5DmkII footage at

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Old December 2nd, 2010, 12:56 PM   #1
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Join Date: May 2009
Location: St. Petersburg, RU
Posts: 14
Problem: HDLink and 30p 5DmkII footage

Hi! I've got a really weird problem here! :)

I was effectively using Neo4K- HDLink to convert 23,976 MOVs taken with latest 5d firmware to 23,976 cineform AVIs for editing.

However recently I tried to convert 5D footage that was taken with old 30p-only firmware. To my surprise HDLink changed frame rate of all files to 23,976 for some reason! I checked my prefs, namely Rate Change dropdown and it was set to No Change.

Hoping to get a quick fix of this issue, I downloaded latest version Neo4K- and now it just crashes with old 30p footage! 23,976 footage is converted just fine.

Here's crash log:
Problem Event Name: APPCRASH
Application Name: HDLink.exe
Application Version:
Application Timestamp: 4ce4783b
Fault Module Name:
Fault Module Version:
Fault Module Timestamp: 4ce47749
Exception Code: c0000005
Exception Offset: 0001dd5c
OS Version: 6.1.7600.
Locale ID: 1049
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Can someone tell me what is going on here?:))

I'm using Windows7 64bit and QuickTime 7.6.8

Ivan Babko is offline   Reply With Quote
Old December 2nd, 2010, 05:25 PM   #2
Sponsor: CineForm
Join Date: Apr 2006
Location: Cardiff-By-The-Sea, CA
Posts: 153
do a clean install and make sure quicktime player is installed:

1) Uninstall all CineForm Software that you have installed.
2 Remove 'CineForm HD VFW Codec' from Add/Remove Programs (if it is listed there). If you are unable to remove this, you can either skip this step or use this Microsoft Knowledge Base Article to manually remove this.
3) Check C:\Program Files\ to see if there is a 'CineForm' directory present. If there is, delete it. (for 64-bit OS, check C:\Program Files (x86)\)
4) Check C:\Program Files\Common Files to see if a 'CineForm' directory is present. If so, delete it. (for 64-bit OS, check C:\Program Files (x86)\...)
5) Check C:\Windows\System32 to see if two files are present, "CFHD.dll", "CHFD.inf". If either of them are there, delete them.
6) Click on the 'Start' button
7) Select 'Run'
8) Type 'regedit' and click 'Ok'
9) Browse to 'Hkey_Local_Machine>Software>' and if you see a 'CineForm' folder, delete it.
10) Browse to 'Hkey_Current_User>Software>' and if you see a 'CineForm' folder, delete it.
11) Download and Install the latest version of your CineForm Product from the CineForm website.

Then try converting again. If it still crashes, open a support ticket.
Jake Segraves
Technical Support Manager | GoPro...Be a HERO.
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