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Cross platform digital intermediates for independent filmmakers.


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Old February 13th, 2011, 11:23 AM   #1
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No download links in update e-mail

I've just gone through the process of requesting the update to NeoHD build 298 for Windows.

I receive an e-mail back entitled "Download Request - NeoHD (Windows." The e-mail says: "You have requested to download NeoHD for Windows. The download links below cover both the Trial and Purchased versions of NeoHD version 5 and version 4."

There are no links in the e-mail.

I went back to the Cineform website and again requested an update. Same e-mail comes back.

How do I get the link for the download?
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Old February 13th, 2011, 12:14 PM   #2
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I just requested an update to Neo HD v5.30 build 298 and the download link is fine. It looks like a new download page so make sure you are using a current update link.

-Ed
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Old February 13th, 2011, 12:24 PM   #3
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Jay, are you sure your virus checker or email program aren't stripping out the links?
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Old February 13th, 2011, 02:39 PM   #4
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Thanks Adam. Had not thought of that. Although links in other e-mails have come through okay, there might be something triggering a false positive from the Cineform site. I'll try downloading the responsive e-mails from a different machine with a different anti-virus program and see if that makes any difference.
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Old February 13th, 2011, 02:54 PM   #5
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Found the problem. Cineform's message was sent as an html page but my e-mail was bringing it in as a plain text message. This has not been a problem for me in the past; Cineform's "download" messages have always come came through with the links intact even when converted to plain text. This time, however, I can only see the links by switching from plain text to full html. I can now see the link to build 298 and am downloading it now.
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Old February 14th, 2011, 12:39 PM   #6
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This was an oversight on my part when i updated the email templates. I have re-edited the e-mails to show the full URL. Try requesting the download again and let me know if it still doesn't work.
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Old February 15th, 2011, 01:05 AM   #7
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Thanks for the effort. I'm a bit overloaded right now, so it will be a couple of days before I have time to check this. In the meantime, I figured out something I did not know and got the new NeoHD downloaded and working fine.
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