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Old March 14th, 2011, 06:55 PM   #16
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Re: Next release build for Windows.

Now that 308 is the release version, please file with support so they can determine some system don't like the installer changes. CS5 AE is a 64-bit app, it should never have loaded CFHD_AVI_Importer32.prm, that is for Encore and other 32-bit tools, so you can just delete them, AE is not using those components. I'll see the there aren't installed in the 64-bit folders.
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Old March 14th, 2011, 07:00 PM   #17
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Re: Next release build for Windows.

Delete these components:

C:\Program Files\Adobe\Common\Plug-ins\CS5\MediaCore\CineForm\CFHD_AVI_Importer32.prm
C:\Program Files\Adobe\Common\Plug-ins\CS5\MediaCore\CineForm\CFHD_MOV_Importer32.prm

They are not used by AE, simply installed in the wrong folders.
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Old March 15th, 2011, 07:34 AM   #18
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Re: Next release build for Windows.

Thanks David, that took care of it.
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Old March 16th, 2011, 05:45 AM   #19
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Re: Next release build for Windows.

A minor blemish: the installer window remains open after it has created the uninstall file. After waiting many minutes I closed it with the task manager. Otherwise every thing seems to be working the way it should.
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Old March 16th, 2011, 07:29 AM   #20
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Re: Next release build for Windows.

Continue to have constant crashes with Neo3D.

Currently, I can preview in 3D, but when I make any 3D adjustments, Firstlight crashes. I then tried previewing in onionskin view and could make adjustments. When I try to load the 3D file into Vegas 10 however, Vegas crashes.

This morning I wiped the old install clean and tried upgrading to 5.3.2.308. The first time I got the Windows blue crash screen during the install and the system rebooted. Wiped the install clean again, the second time it is hanging on the "Created uninstaller" line as another user noted above.

My experience with Neo3D is that it is rare that I can use the product for any amount of time without it crashing. Pretty poor experience for the cost.

Alienware i7 CPU 920 @ 2.67GHz
W7 64 Bit
6GB DDR3
NVIDIA GeForce GTX 260 1.8GB RAM

Hope this will improve because it could be a great product.
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Old March 29th, 2011, 08:59 PM   #21
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Re: Next release build for Windows.

David, when upgrading to current version why does email list both v5.31 and v5.32? Presume these are both under the v5 licence and can find no references to reasons why one should choose v5.31.
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Old March 29th, 2011, 09:40 PM   #22
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Re: Next release build for Windows.

Under user request, we now always include the previous release.
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