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Old May 10th, 2011, 05:52 PM   #1
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CS5.5/NEO5.5-Bizarre Timeline Thumbnails

Just installed the full version of Production Premium CS5.5 and NEO 5.5.
Everything seems to function normally except for the clip header thumbnails on the CFHD timeline. They are displayed in such garish, oversaturated color- primarily blues & reds- that the thumbnail image is indecipherable.
The actual clips do preview normally & everything behaves normally.
Has anyone else seen this??
Any ideas how to correct/prevent these odd thumbnail images???
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Old May 10th, 2011, 09:40 PM   #2
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Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails

Here's a screengrab- you can easily see the problem on the timeline clips
Attached Thumbnails
CS5.5/NEO5.5-Bizarre Timeline Thumbnails-cs5.5-screengrab.jpg  
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Old May 10th, 2011, 11:06 PM   #3
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Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails

Report to support, I believe that has already been solved.
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Old May 11th, 2011, 01:28 AM   #4
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Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails

Thanks David- will do...
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Old May 11th, 2011, 11:03 AM   #5
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Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails

I get the same thing. If you get an answer can you share? I get it on my export also, which is really annoying.
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Old May 11th, 2011, 11:27 AM   #6
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Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails

Hmmm....
I haven't tried an export yet.
That would be a serious problem.
I have a ticket in- we'll see what happens.
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Old May 11th, 2011, 02:57 PM   #7
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Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails

It only impacts IP files (not I-frame) and only on the thumbnails (fixed soon.) It will not impact exports. If you having export issues update you software, then contact support only if the exports still fail -- I have tested that it currently working fine..
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Old May 19th, 2011, 10:29 PM   #8
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Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails

Great news!!
Today's release of Neo 5.5.1 seems to have cured my timeline thumbnail problem
After install of the new version, all of my CF timelines in all projects look perfect.
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Old May 25th, 2011, 11:13 AM   #9
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Re: CS5.5/NEO5.5-Bizarre Timeline Thumbnails

Mine too. Thanks!
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