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Old January 2nd, 2007, 09:57 AM   #1
 
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Help Please....ConnectHD License

I'm wanting to reach Cineform concerning de-activization of my ConnectHD license. I've sent two emails directly to Cineform with no response. I can provide my license and activation key, but, I can't provide my machine ID. This seems to be sufficient cause for Cineform to ignore my pleas for help.

Over the holidays, my hard drive crashed and my motherboard appears to be affected, or visa versa. I'm rebuilding a newer system, however, since I no longer have access to my OS, I can't automatically de-activate my ConnectHD license, so that I can transfer it to my new computer.
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Old January 2nd, 2007, 10:19 AM   #2
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Holiday times are hard to provide a support team, but we do allow for licensing situations like this as well as automatic second activations. We are all back at work today.
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Old January 2nd, 2007, 11:14 AM   #3
 
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David...

thanx. yes, I understand that holidays are difficult. thanx for your prompt reply. this wouldn't be an issue/emergency except Vegas7 doesn't recognize my HD110, so I can't capture without ConnectHD.
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