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CineForm Software Showcase
Cross platform digital intermediates for independent filmmakers.

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Old May 29th, 2007, 10:25 AM   #1
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'within an hour...'

Just tried to upgrade to Aspect HD 5.0,
paid the update, got the software, but no upgrading serialnumber...

About 2 hours have passed, also checked my spam, but no answer...

I replied the initial email with a rightclick to support@cineform.com.

Should I try again or just wait?
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Old May 29th, 2007, 10:51 AM   #2
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Spparently your didn't include your old serial number which is needed for the automatic processing. Suppport will get back to you soon.
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Old May 29th, 2007, 11:00 AM   #3
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Thanks David for the quick response.

I did however send the serial number; actually two times already.

Waiting for support.
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Old May 29th, 2007, 11:03 AM   #4
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New serial number has arrived; again much obliged guys!

Thanks!
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