AspectHD v5 and CS3 in vista. at DVinfo.net

Brandon Miletta · July 20th, 2007, 12:28 PM

I have had this EXACT same issue before, all the way back when windows vista was in beta, and with version 3.x of AspectHD in Adobe Premiere Pro 1.5.1 and on a completely different computer and the only fix was to revert back to XP.

However I just purchased a new computer with vista pre-installed. I thought "Hey vista has been out a good amount of time now so it should be working great!" I was wrong.

The issue:
After making only a few small edits to ANY footage (including bars and tones) in an AspectHD project, when you hit "play" it simply just skips to the end and doesn't play back your project. This does not happen in any non-aspectHD projects.

This problem has been there for a long amount of time, and it doesn't appear to be an error with my computer, as it happens to both and I have done everything to find that this is absolutley an AspectHD issue.

I want to upgrade to CS3 and the newest version of AspecHD (I currently own 3.4, and was on a trial for 5.0)

Anyone know of a fix? I am a long time AspectHD user and I feel like I have been ignored by cineform about this issue. Thanks

Michael DAmbrose · July 20th, 2007, 07:52 PM

If I start a new project it sometimes fixes it for a while. I have Vista and recently bought Aspect and the CS3 suite upgrade.

David, will there be an update coming soon to address this and the other Vista issues?

Mike

David Newman · July 20th, 2007, 08:18 PM

Normally we can find the cause, but you will need to go through support. Sometimes is it simple as reducing to number of buffers used for playback (in the Playback settings control.)

David Newman · July 20th, 2007, 08:21 PM

Yes there are always builds in the works, but the only Vista issues now are the COM Surgate errors with thumbnail view in windows explorer.

Brandon Miletta · July 20th, 2007, 10:03 PM

Thanks David, I will try the playback buffer idea.

Michael DAmbrose · July 21st, 2007, 04:47 AM

No success changing the settings. Brought it down to min. I will try to call when I can, but if anyone knows the solution, please post it here.

Mike

Michael DAmbrose · July 22nd, 2007, 07:00 AM

Ticket opened.

But while waiting on that...
I wonder if this has to do with having both Premiere 2.0 and Premiere CS3 on my machine. I say this because if I uninstall Aspect, then uninstall PP 2.0, I get an error reinstalling Aspect -- something to do with the Premiere Plugins not registering. My only way out of that problem is to system restore to previous day (before uninstall of PP 2.0).

Here is my install sequence over past few weeks (Time consuming).
1) Install Vista Business on a clean Hard drive
2) Install Install premiere 2.0 (while waiting for CS3 suite)
3) Install Aspect
4) Uninstall Aspect
5) Install CS3
6) Install Aspect

David Newman · July 22nd, 2007, 09:38 AM

Quite possible the uninstalls and reinstalls have mess up a component or two within Aspect HD. Support will have suggestions, however they will need information like, will a timeline fail to play with color bars only, or does it fail with one or many video clips?

Michael DAmbrose · July 23rd, 2007, 03:09 PM

New project with Bars and tones plays and I can lenghten it and it plays. I then add a single captured clip, and it still plays until I shorten the single clip, then it jumps to end past the bars, past the shortened clip.

Michael DAmbrose · July 27th, 2007, 10:34 AM

I am working with Jake on the ticket, but still no success. Is anyone else using Vista, CS3 and AspectHD for 24P?

Jake is working on it, but since I am not the only customer, it is taking time ;).

Mike

Brandon Miletta · July 27th, 2007, 11:42 AM

Well I uninstalled everything, and then reverted back to premiere pro 1.5.1 and installed aspect HD 3.x (whatever the latest version of that is) and still have the same problem. Even with bars and tone.

Seems like if I split some footage and move it further on the time line, and when there is a gap between them if I hit play on the left-most clip it will just jump to the end, but if I hit play on the right most clip it will play from that point on. If I make any change though to that clip then it doesn't work.

Are you guys working on this problem? Or not at the moment or what??

David Warren · July 30th, 2007, 11:03 PM

im having the exact same issue. vista ultimate x64, aspect hd latest trial, premiere pro cs3.. all i did was try to cut together the video from the clip and the audio from another. no transitions or anything.. small clips.. very very annoying. right now im exporting the clips as m2t files (cineform m2t didnt even work i have to use the adobe compressor and custom settings).. since im not doing any transitions or anything it should be fine but basically cineform is useless to me right now. good thing i havnt bought it yet.. i had done a lot of editing on it before without any major issues besides audio sync durring editing really.. hopefully this all gets worked out..

Michael DAmbrose · July 31st, 2007, 07:55 AM

Yes, This combination of software Vista, CS3 and Aspect is a non-working partnership. I am in a holding pattern waiting. Fortunately, I don't do editing for a living. But it does take a lot of patience given the cost of this product.

Mike

David Newman · July 31st, 2007, 09:16 AM

Good news is on its way regarding Vista issues. Give us a couple more days.

Michael DAmbrose · August 1st, 2007, 06:18 PM

I gave it a quick test and it works.. see post:

http://www.dvinfo.net/conf/showthread.php?t=100284

July 20th, 2007, 12:28 PM	#1
Brandon Miletta New Boot Join Date: Mar 2005 Location: Salem, OR Posts: 20	AspectHD v5 and CS3 in vista. I have had this EXACT same issue before, all the way back when windows vista was in beta, and with version 3.x of AspectHD in Adobe Premiere Pro 1.5.1 and on a completely different computer and the only fix was to revert back to XP. However I just purchased a new computer with vista pre-installed. I thought "Hey vista has been out a good amount of time now so it should be working great!" I was wrong. The issue: After making only a few small edits to ANY footage (including bars and tones) in an AspectHD project, when you hit "play" it simply just skips to the end and doesn't play back your project. This does not happen in any non-aspectHD projects. This problem has been there for a long amount of time, and it doesn't appear to be an error with my computer, as it happens to both and I have done everything to find that this is absolutley an AspectHD issue. I want to upgrade to CS3 and the newest version of AspecHD (I currently own 3.4, and was on a trial for 5.0) Anyone know of a fix? I am a long time AspectHD user and I feel like I have been ignored by cineform about this issue. Thanks __________________ -B. Miletta

July 20th, 2007, 07:52 PM	#2
Michael DAmbrose Regular Crew Join Date: Jul 2005 Location: Middletown, CT Posts: 49	Same here If I start a new project it sometimes fixes it for a while. I have Vista and recently bought Aspect and the CS3 suite upgrade. David, will there be an update coming soon to address this and the other Vista issues? Mike

July 20th, 2007, 08:18 PM	#3
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Normally we can find the cause, but you will need to go through support. Sometimes is it simple as reducing to number of buffers used for playback (in the Playback settings control.) __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

July 20th, 2007, 08:21 PM	#4
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Yes there are always builds in the works, but the only Vista issues now are the COM Surgate errors with thumbnail view in windows explorer. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

July 20th, 2007, 10:03 PM	#5
Brandon Miletta New Boot Join Date: Mar 2005 Location: Salem, OR Posts: 20	Thanks David, I will try the playback buffer idea. __________________ -B. Miletta

July 21st, 2007, 04:47 AM	#6
Michael DAmbrose Regular Crew Join Date: Jul 2005 Location: Middletown, CT Posts: 49	No success changing the settings. Brought it down to min. I will try to call when I can, but if anyone knows the solution, please post it here. Mike

July 22nd, 2007, 07:00 AM	#7
Michael DAmbrose Regular Crew Join Date: Jul 2005 Location: Middletown, CT Posts: 49	Ticket opened. But while waiting on that... I wonder if this has to do with having both Premiere 2.0 and Premiere CS3 on my machine. I say this because if I uninstall Aspect, then uninstall PP 2.0, I get an error reinstalling Aspect -- something to do with the Premiere Plugins not registering. My only way out of that problem is to system restore to previous day (before uninstall of PP 2.0). Here is my install sequence over past few weeks (Time consuming). 1) Install Vista Business on a clean Hard drive 2) Install Install premiere 2.0 (while waiting for CS3 suite) 3) Install Aspect 4) Uninstall Aspect 5) Install CS3 6) Install Aspect

July 22nd, 2007, 09:38 AM	#8
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Quite possible the uninstalls and reinstalls have mess up a component or two within Aspect HD. Support will have suggestions, however they will need information like, will a timeline fail to play with color bars only, or does it fail with one or many video clips? __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

July 23rd, 2007, 03:09 PM	#9
Michael DAmbrose Regular Crew Join Date: Jul 2005 Location: Middletown, CT Posts: 49	New project with Bars and tones plays and I can lenghten it and it plays. I then add a single captured clip, and it still plays until I shorten the single clip, then it jumps to end past the bars, past the shortened clip.

July 27th, 2007, 10:34 AM	#10
Michael DAmbrose Regular Crew Join Date: Jul 2005 Location: Middletown, CT Posts: 49	Still Not Able to Use Aspect I am working with Jake on the ticket, but still no success. Is anyone else using Vista, CS3 and AspectHD for 24P? Jake is working on it, but since I am not the only customer, it is taking time ;). Mike

July 27th, 2007, 11:42 AM	#11
Brandon Miletta New Boot Join Date: Mar 2005 Location: Salem, OR Posts: 20	Well I uninstalled everything, and then reverted back to premiere pro 1.5.1 and installed aspect HD 3.x (whatever the latest version of that is) and still have the same problem. Even with bars and tone. Seems like if I split some footage and move it further on the time line, and when there is a gap between them if I hit play on the left-most clip it will just jump to the end, but if I hit play on the right most clip it will play from that point on. If I make any change though to that clip then it doesn't work. Are you guys working on this problem? Or not at the moment or what?? __________________ -B. Miletta

July 30th, 2007, 11:03 PM	#12
David Warren Regular Crew Join Date: Mar 2007 Location: Vancouver, BC, Canada Posts: 61	im having the exact same issue. vista ultimate x64, aspect hd latest trial, premiere pro cs3.. all i did was try to cut together the video from the clip and the audio from another. no transitions or anything.. small clips.. very very annoying. right now im exporting the clips as m2t files (cineform m2t didnt even work i have to use the adobe compressor and custom settings).. since im not doing any transitions or anything it should be fine but basically cineform is useless to me right now. good thing i havnt bought it yet.. i had done a lot of editing on it before without any major issues besides audio sync durring editing really.. hopefully this all gets worked out..

July 31st, 2007, 07:55 AM	#13
Michael DAmbrose Regular Crew Join Date: Jul 2005 Location: Middletown, CT Posts: 49	Yes, This combination of software Vista, CS3 and Aspect is a non-working partnership. I am in a holding pattern waiting. Fortunately, I don't do editing for a living. But it does take a lot of patience given the cost of this product. Mike

July 31st, 2007, 09:16 AM	#14
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Good news is on its way regarding Vista issues. Give us a couple more days. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

August 1st, 2007, 06:18 PM	#15
Michael DAmbrose Regular Crew Join Date: Jul 2005 Location: Middletown, CT Posts: 49	Skipping Problem solved I gave it a quick test and it works.. see post: http://www.dvinfo.net/conf/showthread.php?t=100284