Main Concept at DVinfo.net

William Urschel · February 22nd, 2010, 03:59 PM

I had the very unfortunate experience today of spending
from 7 AM until 1:15 PM attempting to take advantage of
the supposed special $200 offer of Main Concept (MC),
and after their download button kept asking for information
about my "server" and leading me to conduct hours of
Internet research to find out what in the world they
were requesting, and then entering what I thought was
the correct POP3 info, the result totally corrupted my
Boxx E-mail function for their page (and that for Convergent Design, in a
subsequent E-mail I attempted to write to CD), and I finally
quit in utter disgust and paid their regular price of $359.

Never have I had an experience like this - unfortunately,
I may have to deal with them again when they do some
updates. I did not attempt to contact them in view of
their awesome customer disservce.

What a shame that a fine Company such as Convergent Design requires
the Main Concept program in order to function with Premiere.

Dan Keaton · February 22nd, 2010, 05:48 PM

Dear William,

I am very sorry that you had a bad experience.

But, I would like to set the record straight.

Adobe CS3 and CS4 do not support Sony XDCam 4:2:2 50 Mbps Constant Bit Rate codec.

Thus, they do not support the Sony PDW-700 or PDW-F800 cameras.

Thus, they do not support our high quality options.

They do support XDCam EX or 4:2:0 35 Mbps.

All of this will change with CS5.

But, for the time being, MainConcept has provided a very nice solution, and we have worked out a deal where you get their $359 codec for $199.

I know in frustration that you paid full price.

If you send me an email, I will contact MainConcept for you in an attempt to get you a refund of the difference. I will need your nanoFlash serial number.

Bill Ward · February 23rd, 2010, 12:02 PM

Has anyone mentioned lately that Dan is, in fact, "The Man?"

Dan Keaton · February 23rd, 2010, 12:59 PM

Dear Bill,

Thank you very much.

We contacted MainConcept, they understood the situation, offered William a full refund (which takes a while due to the credit card companies).

William was also provided with the direct link to purchase the MainConcept Adobe Plug-In, at the discounted price.

William Urschel · February 26th, 2010, 08:15 AM

Thanks to the unbelievably timely ad helpful response from and action by Dan and the folks at MainConcept, I now have the plug-in on Adobe Premiere CS4, paid for at the lower price!

February 22nd, 2010, 03:59 PM	#1
William Urschel Regular Crew Join Date: Sep 2007 Location: Bee Cave, Texas Posts: 151	Main Concept I had the very unfortunate experience today of spending from 7 AM until 1:15 PM attempting to take advantage of the supposed special $200 offer of Main Concept (MC), and after their download button kept asking for information about my "server" and leading me to conduct hours of Internet research to find out what in the world they were requesting, and then entering what I thought was the correct POP3 info, the result totally corrupted my Boxx E-mail function for their page (and that for Convergent Design, in a subsequent E-mail I attempted to write to CD), and I finally quit in utter disgust and paid their regular price of $359. Never have I had an experience like this - unfortunately, I may have to deal with them again when they do some updates. I did not attempt to contact them in view of their awesome customer disservce. What a shame that a fine Company such as Convergent Design requires the Main Concept program in order to function with Premiere.

February 22nd, 2010, 05:48 PM	#2
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Dear William, I am very sorry that you had a bad experience. But, I would like to set the record straight. Adobe CS3 and CS4 do not support Sony XDCam 4:2:2 50 Mbps Constant Bit Rate codec. Thus, they do not support the Sony PDW-700 or PDW-F800 cameras. Thus, they do not support our high quality options. They do support XDCam EX or 4:2:0 35 Mbps. All of this will change with CS5. But, for the time being, MainConcept has provided a very nice solution, and we have worked out a deal where you get their $359 codec for $199. I know in frustration that you paid full price. If you send me an email, I will contact MainConcept for you in an attempt to get you a refund of the difference. I will need your nanoFlash serial number. __________________ Dan Keaton Augusta Georgia Last edited by Dan Keaton; February 23rd, 2010 at 08:50 AM.

February 23rd, 2010, 12:59 PM	#4
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Dear Bill, Thank you very much. We contacted MainConcept, they understood the situation, offered William a full refund (which takes a while due to the credit card companies). William was also provided with the direct link to purchase the MainConcept Adobe Plug-In, at the discounted price. __________________ Dan Keaton Augusta Georgia

February 23rd, 2010, 12:02 PM	#3
Bill Ward Major Player Join Date: Jul 2005 Posts: 580	Has anyone mentioned lately that Dan is, in fact, "The Man?"

February 26th, 2010, 08:15 AM	#5
William Urschel Regular Crew Join Date: Sep 2007 Location: Bee Cave, Texas Posts: 151	Thanks to the unbelievably timely ad helpful response from and action by Dan and the folks at MainConcept, I now have the plug-in on Adobe Premiere CS4, paid for at the lower price!