OK button not working? at DVinfo.net

Rohan Dadswell · July 20th, 2010, 12:06 AM

Received my NanoFlash less than a week ago and have been running checks for the last few days.
Initial set up was fine.
Upgrade firmware 1.6.29 seemed fine.
Have been able to record, change menus, format cards without problem.

Fired the camera (Sony PMW-350) up today for some more checks and haven't been able to change anything or format the cards - the OK button does not work.
Unit is set (& stuck) on SDI in, PalSD 16x9, Mpeg 9, timecode trigger.

I'm able to record and to scroll through the menus but can't select or change any item or format cards (Delkin)

Am I do doing something wrong, have I missed something or is there an issue with the unit?
(don't really want to send it back from where I got it as it was brought from overseas but will if I have to)

Ryan Johnson · July 20th, 2010, 09:05 AM

Hello, Rohan. I have been trying to replicate your problem. Does your nanoFlash display any error messages at the top of the screen?
Either way, I would recommend stop recording, take all cards out, disconnect the camera, and turn the nanoFlash off. Then turn it back on with no input or cards and see if you can change any settings. If so, insert your card(s) and see if you can still change any settings. If you can, then connect the source. That way we can narrow down exactly where your nanoFlash is getting hung up.

Rohan Dadswell · July 20th, 2010, 03:16 PM

Hi Ryan,

There are no error messages displayed - the screen looks normal.
Have disconnected SDI input, output and tally/remote cable.
Have removed cards.

Powered unit back up - no change. Can scroll through menus but can't change settings.
Adding cards or input back also makes no difference.

Ryan Johnson · July 21st, 2010, 09:31 AM

Alright, well it seems as though this problem is strictly hardware related. The last thing to do would be to update the unit with 1.6.29 again. Found here: http://www.convergent-design.com/Por...ash_1.6.29.zip

Just unzip the file and put the }UPD{ folder on a CF card and then put the card in the nanoFlash. If you cannot press the OK button to start the update, or if the update completes but does not fix the problem, please contact our support e-mail or phone number and we will get this resolved as soon as possible.
Contact info found here: Support Contacts | Convergent Design

Rohan Dadswell · July 21st, 2010, 04:03 PM

Thanks Ryan,

Have reinstalled 1.6.29 (thankfully the update is automatic) but has made no difference to the OK button - it still will not select any item.

Will contact support.

July 20th, 2010, 12:06 AM	#1
Rohan Dadswell Major Player Join Date: Jun 2006 Location: Canberra Australia Posts: 228	OK button not working? Received my NanoFlash less than a week ago and have been running checks for the last few days. Initial set up was fine. Upgrade firmware 1.6.29 seemed fine. Have been able to record, change menus, format cards without problem. Fired the camera (Sony PMW-350) up today for some more checks and haven't been able to change anything or format the cards - the OK button does not work. Unit is set (& stuck) on SDI in, PalSD 16x9, Mpeg 9, timecode trigger. I'm able to record and to scroll through the menus but can't select or change any item or format cards (Delkin) Am I do doing something wrong, have I missed something or is there an issue with the unit? (don't really want to send it back from where I got it as it was brought from overseas but will if I have to)

July 20th, 2010, 09:05 AM	#2
Ryan Johnson Sponsor: Convergent Design Join Date: Jul 2010 Location: Colorado Springs, CO Posts: 8	Hello, Rohan. I have been trying to replicate your problem. Does your nanoFlash display any error messages at the top of the screen? Either way, I would recommend stop recording, take all cards out, disconnect the camera, and turn the nanoFlash off. Then turn it back on with no input or cards and see if you can change any settings. If so, insert your card(s) and see if you can still change any settings. If you can, then connect the source. That way we can narrow down exactly where your nanoFlash is getting hung up.

July 20th, 2010, 03:16 PM	#3
Rohan Dadswell Major Player Join Date: Jun 2006 Location: Canberra Australia Posts: 228	Hi Ryan, There are no error messages displayed - the screen looks normal. Have disconnected SDI input, output and tally/remote cable. Have removed cards. Powered unit back up - no change. Can scroll through menus but can't change settings. Adding cards or input back also makes no difference.

July 21st, 2010, 09:31 AM	#4
Ryan Johnson Sponsor: Convergent Design Join Date: Jul 2010 Location: Colorado Springs, CO Posts: 8	Alright, well it seems as though this problem is strictly hardware related. The last thing to do would be to update the unit with 1.6.29 again. Found here: http://www.convergent-design.com/Por...ash_1.6.29.zip Just unzip the file and put the }UPD{ folder on a CF card and then put the card in the nanoFlash. If you cannot press the OK button to start the update, or if the update completes but does not fix the problem, please contact our support e-mail or phone number and we will get this resolved as soon as possible. Contact info found here: Support Contacts \| Convergent Design

July 21st, 2010, 04:03 PM	#5
Rohan Dadswell Major Player Join Date: Jun 2006 Location: Canberra Australia Posts: 228	Thanks Ryan, Have reinstalled 1.6.29 (thankfully the update is automatic) but has made no difference to the OK button - it still will not select any item. Will contact support.