White screen no text on boot - Nanoflash at DVinfo.net

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Old November 6th, 2010, 06:46 PM   #1
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Join Date: Apr 2010
Location: Byron Bay Australia
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White screen no text on boot - Nanoflash

Put latest firmware on.
Message came up saying all good, reboot.
Rebooted.
Unit powers up, lcd is lit but no text on display Ahhh!

Anyone know how to initiate the "gold" boot sequence?
It's sunday and tech support are not resonding and I leave for a 7 day shoot in 12 hours...Damn
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Old November 6th, 2010, 08:38 PM   #2
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Please, do the whole thing again and remove the CF card before you reboot (power off and on again).
Good luck
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Old November 6th, 2010, 08:57 PM   #3
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Location: Byron Bay Australia
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Thanks but tried that, tried cold boot with no card, with one card with update folder and with cards with no update folder.
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Old November 7th, 2010, 04:10 AM   #4
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Location: Augusta Georgia
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Dear Kaleen,

I received notification of the problem with your nanoFlash at 9:01 PM last night. This came in from our Australian distributor.

I composed a response and emailed it at 9:18 pm last night (Eastern Daylight Time)

In my email to our Australian distributor, I asked if, when you power on the nanoFlash and insert a CompactFlash card does the status light next to the card slot light up.

If the firmware update failed for any reason, your nanoFlash should automatically go into recovery mode, using the "Golden Image" built into the nanoFlash.

I am assuming that you waited until it said "Programming..... Done", before you removed the CompactFlash card and powered off the nano. Is this correct?

Do you happen to remember which firmware you were running previously?

Or how many months ago did you last update the firmware?

If the "Status LED's" light up, then your nanoFlash is operational, and we could attempt to update the firmware again.

You can contact me at CDSupport (at) convergent-design (dot) com

or call me in the USA at 8 0 3 - 2 7 8 - 0 9 4 1

My Skpe number is Dan (dot) Keaton1
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Old November 7th, 2010, 01:09 PM   #5
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Join Date: Apr 2010
Location: Byron Bay Australia
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Hi
Thanks. Unfortunately the CF card status light does not come on.
Yes, I waited for the messafge saying the flash was complete.
I am not certain but believe the last version of the flash was 1.5.126, definetly many months ago though.
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Old November 7th, 2010, 01:13 PM   #6
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Location: Augusta Georgia
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Dear Kalenn,

Please get a hold of New Magic or you dealer so they can assist you as soon as possible.

We will also do our best to assist you, but you are half a world away.
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