Button Error message at DVinfo.net

David C Wright · February 21st, 2011, 03:24 PM

Just had an issue where the nanoflash would not stop recording... it was being manually triggered and when I hit stop, it would just keep running and would get an message saying 'button error'. Had to power down and restart to get back running normally. Had to download the shot from the card via MPEG Streamclip and re-save it in order to play back. Guess the header was not correct.

Any thoughts?

David Wright
http://www.lunaseafilms.com

Dan Keaton · February 21st, 2011, 04:37 PM

Dear David,

What Brand/Type of CompactFlash cards are you using?

What firmware are you using.

I will ask our support team about a "Button Error". This is a new one to me.

Andy Mangrum · February 21st, 2011, 06:02 PM

Hello Everyone,

Usually a button Error message is Caused by the internal Keypad Triggering a button constantly, or by an internal short,

I would try to navigate the menu's after you have removed and reinstalled the power,

If this is the case you will see the cursor scroll uncontrollably, or simply button error flash on the screen with no button selection being detected, this is pretty rare issue.

Please email us @ cdsupport "at" convergent-design.com so we can troubleshoot this further

Best Regards

David C Wright · February 21st, 2011, 07:15 PM

Hi Dan,

Thanks for your reply. It was a rental unit that I returned today, but I believe it was the latest software, Sandisk 32gb cards, not sure of the speed, but will try to find out. I am sure they were on the approved list. I had used the three times over that day, off-loaded and formatted each time..

David

Dan Keaton · February 22nd, 2011, 05:05 PM

Dear David,

Thanks for the info.

So, the cards appeared to be reliable. Stopping problems are caused when we can not write to the CompactFlash cards properly.

Of course, we like for you to use our latest firmware, but we do not know what firmware was in play.

February 21st, 2011, 03:24 PM	#1
David C Wright Regular Crew Join Date: Mar 2005 Location: Appleton, ME Posts: 160	Button Error message Just had an issue where the nanoflash would not stop recording... it was being manually triggered and when I hit stop, it would just keep running and would get an message saying 'button error'. Had to power down and restart to get back running normally. Had to download the shot from the card via MPEG Streamclip and re-save it in order to play back. Guess the header was not correct. Any thoughts? David Wright http://www.lunaseafilms.com __________________ David http://www.planetearthpictures.com

February 21st, 2011, 04:37 PM	#2
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Re: Button Error message Dear David, What Brand/Type of CompactFlash cards are you using? What firmware are you using. I will ask our support team about a "Button Error". This is a new one to me. __________________ Dan Keaton Augusta Georgia

February 21st, 2011, 06:02 PM	#3
Andy Mangrum Sponsor: Convergent Design Join Date: Jul 2010 Location: Colorado Springs Colorado Posts: 166	Re: Button Error message Hello Everyone, Usually a button Error message is Caused by the internal Keypad Triggering a button constantly, or by an internal short, I would try to navigate the menu's after you have removed and reinstalled the power, If this is the case you will see the cursor scroll uncontrollably, or simply button error flash on the screen with no button selection being detected, this is pretty rare issue. Please email us @ cdsupport "at" convergent-design.com so we can troubleshoot this further Best Regards __________________ Andy Mangrum, Tech Support Convergent Design, Inc

February 21st, 2011, 07:15 PM	#4
David C Wright Regular Crew Join Date: Mar 2005 Location: Appleton, ME Posts: 160	Re: Button Error message Hi Dan, Thanks for your reply. It was a rental unit that I returned today, but I believe it was the latest software, Sandisk 32gb cards, not sure of the speed, but will try to find out. I am sure they were on the approved list. I had used the three times over that day, off-loaded and formatted each time.. David __________________ David http://www.planetearthpictures.com

February 22nd, 2011, 05:05 PM	#5
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Re: Button Error message Dear David, Thanks for the info. So, the cards appeared to be reliable. Stopping problems are caused when we can not write to the CompactFlash cards properly. Of course, we like for you to use our latest firmware, but we do not know what firmware was in play. __________________ Dan Keaton Augusta Georgia