Nanoflash doesn't receive Hdsdi signal

[Emanuel Altenburger]

Hello,

since my last shoot yesterday I've been experiencing the following problem:
I can't get any proper HDSDI feed into my nanoflash. it just won't take it. When I switch my camera to SDSDI a signal incl. proper timecode is received. When I switch it back to HDSDI the signal incl timecode doesn't get through at all. Tried different cables and different cameras. HDSDI stream from my cameras are generally working fine. I tested 3 different cameras. It's the nanoflash that's behaving very strangely since this past shoot. Ok, we had a pretty warm day but I've used the nanoflash in harsher conditions than this. Am running latest firmware, MXF, 50Mbit. Has anyone had this or a similar problem yet? Can anyone also tell me: where do I send it in when a problem like this occurs?

Thanks for your help.

[Mike Wattley]

Hi There. I am Mike Wattley, I am Distribution Manager at Symbiosis - we are the EMEA Distributor for Convergent Design. If you want to email me (mike@symbiosis.eu) with the details of the unit (serial number and dealer your purchased from) we can provide local technical support I can arrange for the unit to be RMA'd should that be necessary.

Thanks
Mike

[Dan Keaton]

Dear Emanuel,

Based on your description of the problem, I suspect a cable issue.

Are your HD-SDI cables True 75 Ohm, and do they have 75 Ohm connectors?

A 50 Ohm connector or cable can have these problems and may still work in SD, but not in HD.

All of my contact information is in this link:

Support | Convergent Design

Please feel free to call me. My Skype account is listed also.

Alternatively, please post any information printed on the cable and/or connectors.

[Mike Wattley]

Hi Dan

I have already spoken with Emanuel, and sent out a replacement demo unit whilst his unit is repaired. The issue was not with the cables, I will ichat you to explain what the issue was, having spoken with the technicians at Convergent.

Cheers
Mike

[Andrew Stone]

moved post.