DV Info Net

DV Info Net (https://www.dvinfo.net/forum/)
-   Convergent Design Odyssey (https://www.dvinfo.net/forum/convergent-design-odyssey/)
-   -   Terrific support - many thanks ! (https://www.dvinfo.net/forum/convergent-design-odyssey/508630-terrific-support-many-thanks.html)

Claude Mangold June 19th, 2012 03:30 PM

Terrific support - many thanks !
 
While shooting in Switzerland in May, we had a setup problem with a rental Nanoflash. There was no local support. Dan Keaton was totally available and solved the problem trans-atlantically for us via Skype, despite the time zone differences. It must have been somthing like 5AM for him.

The Nanoflash worked impeccably during the takes later in the day.

I was VERY impressed with this customer service. Many Thanks !

Dan Keaton June 20th, 2012 02:34 AM

Re: Terrific support - many thanks !
 
Dear Claude,

Thank you very much.

All of our team strives to provide world-class customer service.

It is nice to know when we succeed!


All times are GMT -6. The time now is 03:51 PM.

DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network