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Convergent Design Odyssey
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Old June 19th, 2012, 03:30 PM   #1
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Join Date: Dec 2006
Location: Berlin and Geneva
Posts: 259
Terrific support - many thanks !

While shooting in Switzerland in May, we had a setup problem with a rental Nanoflash. There was no local support. Dan Keaton was totally available and solved the problem trans-atlantically for us via Skype, despite the time zone differences. It must have been somthing like 5AM for him.

The Nanoflash worked impeccably during the takes later in the day.

I was VERY impressed with this customer service. Many Thanks !
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Old June 20th, 2012, 02:34 AM   #2
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Join Date: Dec 2002
Location: Augusta Georgia
Posts: 5,417
Re: Terrific support - many thanks !

Dear Claude,

Thank you very much.

All of our team strives to provide world-class customer service.

It is nice to know when we succeed!
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Dan Keaton
Augusta Georgia
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