Servicing? at DVinfo.net

Ronald Jackson · July 21st, 2012, 03:59 AM

My nanoFlash frequently displays "no timecode" when connected via a Nanoflash.net timecode cable to my XLH1. More often than not it ceases to record, but other times it does record even with this message showing. Should I get my nano serviced and if so where? I'm UK based.

Maybe my cables need checking as well. I've two TC cables as well as a Nanoflash.net remote cable which seems unreliable.

Ron

Dan Keaton · July 22nd, 2012, 11:35 AM

Dear Ron,

I have been traveling.

I will contact you as soon a posible.

Andy Mangrum · July 23rd, 2012, 08:59 AM

Hello Ronald,

There is a software bug where "no Timecode" will periodically display on the LCD, then the correct Timecode will display, We hope to have this fixed in the next software release due shortly.

Also if you would like us to check out your unit this can be arranged.

Best Regards

Ronald Jackson · July 25th, 2012, 05:51 AM

Thanks Andy,

Looking forward to the new Software. As for servicing , I live in the UK so would prefer not to have to ship to States,

Ron

Mike Wattley · July 31st, 2012, 03:37 AM

HI Ron,

I am Mike Wattley, Distribution Manager at Symbiosis, the exclusive EMEA Distributor for Convergent Design. Where did you buy your NanoFlash? We can arrange for the dealer from whom you purchased it to RMA the unit through us.

Thanks
Mike

Ronald Jackson · July 31st, 2012, 03:46 AM

I got it from ProAV Mike. I'd need the cables checking as well, that is the two timecode cables I have (one plus a spare) that I connect to my (old) XLH1 plus a remote cable that I never really use but which might be dodgy.

I'd be interested to know what servicing via ProAV entails (RMA?) but maybe an idea to wait and see how the promised new software update for the NanoFlash pans out.

Ron

Mike Wattley · July 31st, 2012, 07:54 AM

Hi Ron,

If you wanted to call the guys at ProAV and said you'd spoken with me, they can arrange for the unit to be RMA'd to me at Symbiosis. I would then in turn return it to the guys in Colorado Springs to have the unit serviced, and if necessary, repaired.

You can reach me directly at mike@symbiosis.eu if that would be easier?

Kind regards
Mike

July 21st, 2012, 03:59 AM	#1
Ronald Jackson Major Player Join Date: Jul 2010 Location: Southport, United Kingdom Posts: 723	Servicing? My nanoFlash frequently displays "no timecode" when connected via a Nanoflash.net timecode cable to my XLH1. More often than not it ceases to record, but other times it does record even with this message showing. Should I get my nano serviced and if so where? I'm UK based. Maybe my cables need checking as well. I've two TC cables as well as a Nanoflash.net remote cable which seems unreliable. Ron

July 22nd, 2012, 11:35 AM	#2
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Re: Servicing? Dear Ron, I have been traveling. I will contact you as soon a posible. __________________ Dan Keaton Augusta Georgia

July 23rd, 2012, 08:59 AM	#3
Andy Mangrum Sponsor: Convergent Design Join Date: Jul 2010 Location: Colorado Springs Colorado Posts: 166	Re: Servicing? Hello Ronald, There is a software bug where "no Timecode" will periodically display on the LCD, then the correct Timecode will display, We hope to have this fixed in the next software release due shortly. Also if you would like us to check out your unit this can be arranged. Best Regards __________________ Andy Mangrum, Tech Support Convergent Design, Inc

July 25th, 2012, 05:51 AM	#4
Ronald Jackson Major Player Join Date: Jul 2010 Location: Southport, United Kingdom Posts: 723	Re: Servicing? Thanks Andy, Looking forward to the new Software. As for servicing , I live in the UK so would prefer not to have to ship to States, Ron

July 31st, 2012, 03:37 AM	#5
Mike Wattley New Boot Join Date: May 2012 Location: Leamington Spa Posts: 9	Re: Servicing? HI Ron, I am Mike Wattley, Distribution Manager at Symbiosis, the exclusive EMEA Distributor for Convergent Design. Where did you buy your NanoFlash? We can arrange for the dealer from whom you purchased it to RMA the unit through us. Thanks Mike

July 31st, 2012, 03:46 AM	#6
Ronald Jackson Major Player Join Date: Jul 2010 Location: Southport, United Kingdom Posts: 723	Re: Servicing? I got it from ProAV Mike. I'd need the cables checking as well, that is the two timecode cables I have (one plus a spare) that I connect to my (old) XLH1 plus a remote cable that I never really use but which might be dodgy. I'd be interested to know what servicing via ProAV entails (RMA?) but maybe an idea to wait and see how the promised new software update for the NanoFlash pans out. Ron

July 31st, 2012, 07:54 AM	#7
Mike Wattley New Boot Join Date: May 2012 Location: Leamington Spa Posts: 9	Re: Servicing? Hi Ron, If you wanted to call the guys at ProAV and said you'd spoken with me, they can arrange for the unit to be RMA'd to me at Symbiosis. I would then in turn return it to the guys in Colorado Springs to have the unit serviced, and if necessary, repaired. You can reach me directly at mike@symbiosis.eu if that would be easier? Kind regards Mike