Help! Cannot purchase Sony RAW option at DVinfo.net

Go Back   DV Info Net > The Tools of DV and HD Production > External Video Recording Solutions > Convergent Design Odyssey

Convergent Design Odyssey
...and other Convergent Design products.


Reply
 
Thread Tools Search this Thread
Old May 26th, 2014, 11:57 AM   #1
Tourist
 
Join Date: Dec 2013
Location: Norway
Posts: 4
Help! Cannot purchase Sony RAW option

So I got my Odyssey 7q. Much sweeter then christmas. Activation went ok, got a password to log in to the CD Online Store. Only problem is there is no place to log into the CD Online Store. As far as I can see, the is no Online Store. At the ´purchase´site (Odyssey7Q Options) it tells me the following:

-
ONLY authorized registered users will be allowed to proceed to the store.
If you cannot see products below, and you are an authorized user, please make sure to LOGIN prior to proceeding.
-

So, I am logged in, and no there are no products below. I´ve called and sent emails, but no reply yet. I am preparing for a short film in a few days and I spent all the money I make on this project buying this sweet tool so it better be usable.

Please, please, please dear Convergent Design...help me with this asap, if not my producer will probably send you my head all the way from Norway, and by then it will smell horrible.

Thanks a lot,

Kieran
Kieran Kolle is offline   Reply With Quote
Old May 26th, 2014, 04:03 PM   #2
Regular Crew
 
Join Date: Jan 2007
Location: Estonia
Posts: 113
Re: Help! Cannot purchase Sony RAW option

Hi!
I have also little try and try on convergent website but finally everything went well..As i remember to see purchase option..You need to login convergent website..it was little fidly, try to login again and right then to purchace option..then You must see fs 700 option..
Regards
R
Raul Rooma is offline   Reply With Quote
Old June 2nd, 2014, 05:38 AM   #3
Tourist
 
Join Date: Jan 2014
Location: Boynton Beach, FL
Posts: 2
Re: Help! Cannot purchase Sony RAW option

Had the same problem. I couldn't log in to purchase the option either. I called them and they fixed something, then the login worked. You'll need your 7Q serial no. They know about the problem but apparently haven't fixed it yet.
Bill Antalek is offline   Reply With Quote
Old June 2nd, 2014, 11:35 PM   #4
Regular Crew
 
Join Date: Feb 2010
Location: Drachten, Netherlands
Posts: 179
Re: Help! Cannot purchase Sony RAW option

Dan Keatons phone number is, in the United States, seven one nine - nine three zero - one three seven six.

His Skype account is dan.keaton1

He will be there for us 24/7
I think your thing is serious enough
Ron Aerts is offline   Reply With Quote
Old June 3rd, 2014, 10:22 AM   #5
Inner Circle
 
Join Date: Dec 2002
Location: Augusta Georgia
Posts: 5,413
Re: Help! Cannot purchase Sony RAW option

Dear Friends,

We are rebuilding our website from scratch to resolve these issues.

The best number to call to resolve these issues is our main number:

seven two zero two two one three eight six one (in the United States, in Colorado Springs, Colorado)

And, of course, one can call me directly, for support at:

seven one nice nine three zero one three seven six

Respectfully,
__________________
Dan Keaton
Augusta Georgia
Dan Keaton is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > The Tools of DV and HD Production > External Video Recording Solutions > Convergent Design Odyssey

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 11:13 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network