Playback issues
 

i'm having issues with playing back files at the 7Q+. At least halve of the times when I want to play recorded files, the frame is not sync horizontally and somtimes even vertically (even same time). So you see p.e. 1/3 frame on the right and 2/3rd (of the right part) left next to it. To get it right I have to jump in and out the playbackscreen several times. The cuttingpoint differs.
Is this a known issue and when can it be corrected?

Re: Playback issues
 

Hi Ron
Is this with 4k Prores ?

I have always had issues with glitchy 4k playback. I've just learned to accept it and work around.

It always freaks out Directors a little because they think something has gone wrong but as you say jump in and out of playback corrects it.

I don't have the same issue in 4k>HD playback.

Re: Playback issues
 

I have it both on uhd and normal hd pr422hq. Cam r fs5, A7s, F3.

Re: Playback issues
 

Dear Ron,

Which firmware version are you using?

This is found by pressing the Gear Button (the one in the upper left hand corner,
then press Odyssey,
then press About.

Are you using our latest firmware, 2015.12?

You may also call our support team for assistance:

seven two zero --- two two one ---- three eight six one (a US Phone Number)

Respectfully,