DV Info Net

DV Info Net (https://www.dvinfo.net/forum/)
-   Convergent Design Odyssey (https://www.dvinfo.net/forum/convergent-design-odyssey/)
-   -   Tinny audio out the HDMI out (https://www.dvinfo.net/forum/convergent-design-odyssey/532875-tinny-audio-out-hdmi-out.html)

Jack Zhang October 13th, 2016 08:50 PM

Tinny audio out the HDMI out
 
Latest Odyssey 7Q+ firmware results in tinny low-resolution audio out the HDMI out port. The port also produces red artifacts in certain resolutions. 720p and 1080i were some examples of the HDMI output being faulty. 1080p30 works fine.

Dan Keaton October 14th, 2016 07:10 AM

Re: Tinny audio out the HDMI out
 
Dear Jack,

As soon as practical, our support team will check this out.

I do know of one case where the HDMI audio output was tinny, and this was traced to a defective chip.

If you will go to our website, Convergent Design, then click on Support, then scroll down to Support Tickets, you will be able to enter a support ticket and our support staff will work with you to resolve this issue.

We may need to repair your unit.

Respectfully,

Jack Zhang October 14th, 2016 06:28 PM

Re: Tinny audio out the HDMI out
 
The device is registered to a friend (I have joint access to the device) and he owns the Convergent Design account. I'll have to check in with him.


All times are GMT -6. The time now is 03:33 AM.

DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network