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Old September 16th, 2012, 09:24 PM   #1
Major Player
 
Join Date: Dec 2005
Location: Melbourne, Australia
Posts: 595
ClipWrap 2.5.7 Crashes When Opening?

Hello,

We just downloaded ClipWrap from the Apple App Store.

Unfortunately on two different MacPro's (running 10.6.8), ClipWrap crashes upon loading.

Is anyone else seeing this? Is there any workaround?

Thanks!

Best Regards, Chris!

----

Crash Log:

Process: ClipWrap [1429]
Path: /Applications/ClipWrap.app/Contents/MacOS/ClipWrap
Identifier: com.divergentmedia.clipwrapapp
Version: 2.5.7 (2.5.7)
App Item ID: 553085183
App External ID: 10699180
Code Type: X86 (Native)
Parent Process: launchd [163]

Date/Time: 2012-09-17 12:20:39.026 +1000
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 338631 sec
Crashes Since Last Report: 5
Per-App Interval Since Last Report: 2 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: BF826D9F-A313-4D75-87DB-84B00EC99AD7

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSFileManager createDirectoryAtURL:withIntermediateDirectories:attributes:error:]: unrecognized selector sent to instance 0x305540'
*** Call stack at first throw:
(
0 CoreFoundation 0x997166ca __raiseError + 410
1 libobjc.A.dylib 0x91fc45a9 objc_exception_throw + 56
2 CoreFoundation 0x9976390b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
3 CoreFoundation 0x996bcc06 ___forwarding___ + 950
4 CoreFoundation 0x996bc7d2 _CF_forwarding_prep_0 + 50
5 ClipWrap 0x00012dd6 0x0 + 77270
6 ClipWrap 0x00012667 0x0 + 75367
7 AppKit 0x99e9abeb -[NSCustomObject nibInstantiate] + 384
8 AppKit 0x99e9a9f9 -[NSIBObjectData instantiateObject:] + 253
9 AppKit 0x99e99cfe -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 336
10 AppKit 0x99e981a4 loadNib + 257
11 AppKit 0x99e9759c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 228
12 AppKit 0x99e974ad +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 158
13 AppKit 0x99e973f8 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 383
14 AppKit 0x99e941fd NSApplicationMain + 434
15 ClipWrap 0x000073ad 0x0 + 29613
16 ClipWrap 0x00002ff5 0x0 + 12277
)


Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x99761a37 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1 libobjc.A.dylib 0x91fc45a9 objc_exception_throw + 56
2 com.apple.CoreFoundation 0x9976390b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
3 com.apple.CoreFoundation 0x996bcc06 ___forwarding___ + 950
4 com.apple.CoreFoundation 0x996bc7d2 _CF_forwarding_prep_0 + 50
5 com.divergentmedia.clipwrapapp 0x00012dd6 0x1000 + 73174
6 com.divergentmedia.clipwrapapp 0x00012667 0x1000 + 71271
7 com.apple.AppKit 0x99e9abeb -[NSCustomObject nibInstantiate] + 384
8 com.apple.AppKit 0x99e9a9f9 -[NSIBObjectData instantiateObject:] + 253
9 com.apple.AppKit 0x99e99cfe -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 336
10 com.apple.AppKit 0x99e981a4 loadNib + 257
11 com.apple.AppKit 0x99e9759c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 228
12 com.apple.AppKit 0x99e974ad +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 158
13 com.apple.AppKit 0x99e973f8 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 383
14 com.apple.AppKit 0x99e941fd NSApplicationMain + 434
15 com.divergentmedia.clipwrapapp 0x000073ad 0x1000 + 25517
16 com.divergentmedia.clipwrapapp 0x00002ff5 0x1000 + 8181

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x93cb7382 kevent + 10
1 libSystem.B.dylib 0x93cb7a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x93cb6f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x93cb6cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x93cb6781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x93cb65c6 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x93cb6412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x93cb69a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x93cb65c6 start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x91fc4585 ecx: 0xa04de540 edx: 0x0000003b
edi: 0xa01a7ab0 esi: 0x00400b80 ebp: 0xbffff328 esp: 0xbffff310
ss: 0x0000001f efl: 0x00000282 eip: 0x99761a37 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x890c5000
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Old September 16th, 2012, 09:28 PM   #2
Major Player
 
Join Date: Dec 2005
Location: Melbourne, Australia
Posts: 595
Re: ClipWrap 2.5.7 Crashes When Opening?

Interestingly we just downloaded 2.5.5 from the website and that seems to load fine.

Maybe there's a bug in 2.5.6?
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Old September 16th, 2012, 09:34 PM   #3
Sponsor: divergent media
 
Join Date: Jun 2004
Location: St. Paul, MN
Posts: 201
Re: ClipWrap 2.5.7 Crashes When Opening?

There's an issue with the app store version on some Macs running 10.6.8. If you create a folder named "ClipWrap" inside your Movies folder, the app store version will work fine. We'll be correcting this in the next release, our apologies.

(you don't need to actually use the ClipWrap folder as your target, it just needs to exist. You can still set your target to whatever you'd like)

Cheers
-Colin
divergent media
__________________
Divergent Media Support
www.divergentmedia.com

Last edited by Colin McFadden; September 16th, 2012 at 09:39 PM. Reason: Clarification
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Old September 17th, 2012, 01:02 AM   #4
Major Player
 
Join Date: Jun 2010
Location: Seattle WA
Posts: 953
Re: ClipWrap 2.5.7 Crashes When Opening?

Is the App Store and the non App Store version the same?

For info, I've got 2.5.5 non-App Store on my computer and wasn't aware there was an update.

Last edited by John Nantz; September 17th, 2012 at 01:03 AM. Reason: added in my version
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Old September 17th, 2012, 08:03 AM   #5
Sponsor: divergent media
 
Join Date: Jun 2004
Location: St. Paul, MN
Posts: 201
Re: ClipWrap 2.5.7 Crashes When Opening?

There are some minor changes to account for the limitations of the App Store. From our FAQ:

"There are a few small differences. Because of Apple's sandboxing requirements, the App Store version of ClipWrap cannot be run from the command line. In addition, the two versions of the app save separate preferences and destination folders. Application updates will be released on slightly different schedules as well - updates are held by the App Store until reviewed and approved by Apple, so you may receive direct sale updates sooner."

2.5.5 and 2.5.7 are functionally identical, in terms of cameras supported, etc. We'll be doing a 2.5.8 release shortly which will get direct and app store versions at version-number parity, but rest assured that you're not missing out on anything with the direct sale version.

-Colin
__________________
Divergent Media Support
www.divergentmedia.com
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