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Old December 21st, 2004, 08:20 PM   #1
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Anyone else not getting e-mail updates?

Hey There! I appologize if this has been mentioned, but I no longer get e-mail updates notifying me of new messages to subscribed topics. Is anyone having this problem? Its a real bummer. Thanks!
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Old December 21st, 2004, 08:32 PM   #2
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The basic checklist for this is:
- Has your address changed?
- Are you sure your registered address is correct?
- Have you checked to make sure that notification is still set as default for threads to which you post?
- Failing the above, have you made sure that you are specifying notification on your posts?
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Old December 22nd, 2004, 03:24 PM   #3
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Hey Ken! Yeah I have a go on everything you asked. I used to get them just fine! The only way I can see the posts is if I manually go back to the forums and look, very frustrating. I didnt change anything, and I looked all over my e-mail settings as well as the forum options. Wierd? Anyone have any ideas?
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Old December 22nd, 2004, 03:30 PM   #4
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Your profile setting appear correct, with your email address as "Rob1547" at you-know-where.

Perhaps the notifications are being spam-filtered at your end?
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Old December 23rd, 2004, 04:49 PM   #5
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I have experienced some latency with notifications lately. Sometimes for a whole day if not just a few hours.
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Old January 2nd, 2005, 12:14 PM   #6
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Hey Ken!

I'm having trouble too.

Regarding "Have you checked to make sure that notification is still set as default for threads to which you post?", I can't find that check box where I would expect it to be (under options). Where exactly is it (and what other items surround it, in case it's hidden on my end for some reason)?
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Old January 2nd, 2005, 02:36 PM   #7
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Charles,
Indeed, your admin profile has the default notification setting turned off. I fixed it in the control panel. But reviewing the CP settings accessible to users I no longer see this option. Huh! I could swear that this was once on the User CP panel, as I recall toggling it before I became and admin. Perhaps a more recent version of the BB software removed it.
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Old January 2nd, 2005, 04:51 PM   #8
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I'll check into it... be advised we'll be updating our forum software soon.
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Old January 2nd, 2005, 05:56 PM   #9
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Never Received eMail Notification

I have never received a email notification of new posts to either a thread I have subscribed to, or to a forum I have subscribed to.

I always check "Email Notification" at the bottom of the thread I'm interested in.

I did receive email from your site when I registered. My email has not changed since registration.

If I go to "user cp", the threads I have subscribed to are listed at the bottom of this page. But no email.

This "user cp" page also lists the forums I have subscribed to.

Email notification works for all other sites/forums that I belong to.

Having email notification would be a great improvement.

Regards,
Pete
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Old January 2nd, 2005, 06:15 PM   #10
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Pete,
Your default notification flag, and your admin email notice flag (not user-accessible), were both off. I've toggled them on. See if this makes a difference.
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Buy with confidence from our sponsors. Hand-picked as the best in the business...Really!

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Old January 3rd, 2005, 05:12 PM   #11
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Ken,

Thanks for the help, but unfortunately I'm still not getting any email notifications.

I did notice that the "Email Notification" checkbox was automatically checked when I was composing my reply.

Best Regards,
Pete
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Old January 3rd, 2005, 05:52 PM   #12
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Nuts. I double-checked your email address (earthlink) and it appears OK. Could Earthlink be filtering your notices as spam?
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Hey, you don't have enough stuff!
Buy with confidence from our sponsors. Hand-picked as the best in the business...Really!

See some of my work one frame at a time: www.KenTanaka.com
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Old January 3rd, 2005, 08:58 PM   #13
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Ken,

I don't think it's an Earthlink problem.

I routinely get email from other boards that have auto-notify service.

When an email is suspected of either spam or virus infection, it is put into a special folder. I don't have any email from DVInfo.net in this folder.

Just to be absolutely sure, I have temporarily turned off spam and virus checking in my Earthlink account. I'll subscribe to several additoinal threads/forums to see if I get a notify.

Thanks again for your help.

Pete
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Old January 3rd, 2005, 09:16 PM   #14
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<<<-- Originally posted by Chris Hurd : I'll check into it... be advised we'll be updating our forum software soon. -->>>

Are you going to vBulletin 3?
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Old January 3rd, 2005, 10:07 PM   #15
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It's definitely under consideration, but rest assured that if it's some other solution, the forum database will be preserved intact.
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